You did not collect Charlie. In face we have never met you. We blocked you because of your abusive texts and threatening emails. No one deserves a serve! Accidents can happen when dogs move, are matted, have felted hair, nip, have skin issues, sit when getting their underbellys clipped. Accidents are never intentional. We advised you to seek veterinary treatment which you did not! No vet report, no insurance. Your husband was informed of this when he entered the Salon demanding money. But he continued to be intimidating and intrusive. We asked him 10 times to leave, my girls were on site. Your money was refunded but this post still remains. Shall we share these comments to the professional page!