In this day of struggling small businesses, you would think that they would bend over backwards to keep happy customers, no, not this one. We bought an expensive salt and pepper shaker from here a while ago and were told at the time of purchase that if we were no happy with them to bring them back within a year, there was no mention of faulty mechanism or the such, the lady we bought it off told us to put a particular type of salt in (she made no mention that they had this type on sale there) we bought some (of the type she suggested) from the supermarket which we tried and tried but wouldn't work properly, we though in the end, in our frustration, that the salt might be to moist, so tried rice (which apparently is a no no) still no good, in the end we took them back. We met a different lady there who flatly refused any exchange or refund, she said it was only if there was faulty mechanism, we said the other lady didn't tell us that and she more or less told us we were liars. She said we were using the wrong salt. If you think you might get a refund from this shop or an exchange don't go to this shop. They haven't heard of the retail saying of the customer is always right.

Approximate cost: $60