I think the owner has changed since the previous reviewer's experience (2008) as my experience was quite different. The owners were helpful and friendly and completed the service efficiently and on time, the bike seemed fine.
The advice and expertise here was certainly a really big positive. Same amazing bikes here too. Also as a woman, first time I walked into a bike store feeling like they had something for me. Totally different then the previous owner. Yay!
We didn't realise that this website existed till this week and It was a lovely surprise to find a review on here for us, even though it has been here awhile. thanks ibikes team
I didn't have a great experience here. The man who served me both times didn't seem very interested. I went to get a bike service and he promised my bike would be ready first thing monday morning. I turned up first thing, and had to wait half an hour as he was late. And then, he had forgotten to service my bike. I had to wait another day and when I did get my bike back, it didn't seem like it had been serviced very well. I've also gone in to query my brakes and he fiddled around with them but did not fix the problem.
Hello there, we are just new to using WOMO and found your review this week, it has been some time (2008) since this review, but we have taken this business over and would love to see you back in the store. We currently have a 50% discount this month off bike servicing, come in and give us a try we would love to see you.
Interesting review as iBikesAustralia. didn't open until February 1st 2011
“This is my first experience with The Rapid Wrench . I rang and got a response”…
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Thank you for the review, we brought the business just over two years ago now, so yes the other review was the old owner. cheers!