I found Jolene to be knowledgeable, understanding and attentive to my requirements. The "cash only" format took me a little by surprise but was easily rectified.
Approximate cost: $35
I would like to compliment Jolene on her business. She is professional, caring and the treatment was totally relaxing. My skin looks great!
Would not recommend the woman was completely unprofessional. I booked 3 microdembrasions. She up sells for 45 extra. On my second appt I offered to fix her up for the extra 45 as she had no eftpos and wanted to sort it out before my 2nd session. She said not to worry. As she was cleansing my face she continuely queried me re it and then said I better pay it. So I got up and waited for her to get her bank details. Then she started screaming at me and telling me to get out of her salon which I must say was a bit shocking. As I left she followed me and continued yelling at me on the street! She refused to complete the 3 micros and I immediately phoned groupon as I was unnerved by the entire experience . She kept telling me I have a bad attitude which I found truly bizarre it was like a surreal nightmare. Up until here I've only had these in Sydney from a fabulous woman who has over 30 years of experience. I wouldn't recommend her as she seems slightly unstable and quite unprofessional. I am now seeking reimbursement through groupon and will stick to my fabulous sydney lady. Not a great way to treat a new customer and extremely unprofessional I must say. I've never experienced anything like It before and I get waxing,shellac,hair and facials.
Approximate cost: $150
Dear M,
Thanks for your feedback on your experience to my salon. I am sorry that you felt pressured about the payment for your upgrade. After contacting you for the payment on several occasions after your first session and getting unreasonable excuses as to why it had not been made, I decided it would be wiser for me to take the payment upfront on your second treatment. I also requested that you bring the cash on your second visit to pay for your previous treatment upgrade done three weeks prior, which you did not. You came in 10 minutes late, hence me rushing into the treatment to begin with, only to realise after chatting with you about the payment over the cleanse, that it might be wiser to take the payment before we continue. Especially after you told me the funds had previously bounced back when trying to transfer them to me. I didn’t want to risk the same situation and I have every right to get paid before giving a service. As we proceeded to do the transfer, I noticed we were starting to run short on time hence changing the session to an Express session which was what your voucher was for. I had booked a full hour for your session so that we could include the upgrade again (with your permission at the time of booking), and would have been well within my rights to charge you for the hour, as you came in late. When I suggested we do the payment and after explaining that we were running out of time and would now do the express treatment, you became agitated and disrespectful towards me. Hence, I decided to ask you in a calm manner to leave my salon due to your disrespectful tone towards me regarding the change of treatment and the payment cost. I did not chase you out, simply walked to the door to close it behind you. However you continually ranted about reporting me and giving me a bad review, to which I responded you are welcome to and that you instigated the situation with your bad attitude towards me.
Secondly, you were upgraded on top of a Groupon voucher which was purchased for 3 x Express microdermabrasion facials. It clearly states on the voucher and on my website what the Express facial entails. You agreed to having the upgrade after I explained exactly what it includes and the costs involved, so I can’t understand why you would complain about it in your review, especially as your voucher came to only $69 for three sessions. This works out to only $23 for a treatment which is valued at $80. Even with the cost of the upgrade ($45) on top of the voucher, you are still receiving amazing value for a 60 minute treatment including microdermabrasion, extractions, treatment mask and facial massage, which is valued at $125. Nearly every client who comes for microdermabrasion takes the upgrade and continues to purchase my packages after their vouchers, due to the great value of the treatments and service.
I have never had a situation like this before and my Womo reviews and service awards are testament of my happy and satisfied clientele, as is my appointment diary which is always booked many weeks in advance.
Jolene has a great understanding on what she does.
I would recommend to go it out yourself to know what is good for your skin.
I came to see Jolene with a groupon & honestly I didn't have too much expectations. But I am very happy with micro & facial from Jolene. She was never rushed, very gentle and thorough. I felt wonderful & I really enjoy the experience. I highly recommend her .
Approximate cost: $Groupon
Amazing...I highly recommend Karma Beauty. Jolene is a true professional and her dermabrasion/facials and the products she uses are second to none plus her products are vegan and against animal testing.My skin has improved out of site :)
Wow. Awesome. Thank you so much for your review!!!
Excellent experience every time!
Jokene is Such a lovely practitioner - never feels rushed, very thorough and gentle. Highly recommended.
Approximate cost: $45
Jolene is very knowledgeable and professional in facial treatments. Although I found Karma through a voucher deal, Jolene treated me as a regular customer, which is rare but good! It's also very easy to make a booking through the vagaro.com. I'm going to get the 10 sessions package!
Approximate cost: $http://www.karmabeauty.net.au/FACIALS-MENU.html
Honestly, my facial with Karma, was one of the best facial experiences. I love my pampering sessions, and I hadn't been able to find a good local beauty therapist until I find Jolene! the session I had yesterday was similar to what I experienced at a 5 star resorts overseas.... only much better value!~
Definitely going back, and would highly recommend my fds and family to go see her.
Deco of the place is very nice and cosy too.
Formal makeup job for my niece, exactly what she wanted with some recommendations that worked great on her. Was obvious she was experienced, very happy
“Vibrant colour, restyle and tinsel hair .Looks instagramable and christmas”…
“Absolutely fantastic - Georgia is so friendly, patient and lovely. I’m always”…
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