Karma Mineral Cosmetics & Beauty

check icon 4.6 (36)

Business details

Opening hours

Tuesday:

9am-5pm

Wednesday:

10am - 8pm

Thursday:

12pm - 8pm

Friday:

10am - 5pm

Saturday:

9am - 5pm

Sunday:

By appointment

Public Holidays:

By appointment

Service awards

Reviews (36)

Write a review
30 Aug 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic facial today with Jolene - she was awesome and didn't try to sell me products when I explained my situation. She gave me a wonderful, bliss experience but best of all my husband noticed how good my skin looked and felt! Winning! Also gave me heaps of facials and sent a text explaining how to use. Thanks Jolene see you later in the week to book my husband's facial for Father's Day!

Approximate cost: $135

verified email - 24 Aug 2016
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

If you are seeking a gentle and thorough relaxing massage, Jolene is the girl to see at Karma Beauty - I did particularly appreciate her considerate attitude and intend to book in for a facial before year's end. (Mont Albert North Grandmother)

Thanks so much for your kind review. It was lovely to meet you and I'll look forward to pampering you again with a facial. I hope you are staying warm & relaxed today. Warm regards, Jolene.

verified email - 09 May 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jolene has been my trusted skincare adviser for the past five years. She is an expert in skincare, waxing and make-up. Jolene takes care of my skin's specific needs (redness, ageing) with her facials and her products. Jolene is consistently professional and a genuinely caring person. I just wish I had found her earlier! I recommend her to everyone. You're in safe hands with Jolene.

23 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Best eyebrow shaping!! Jolene's skill, professionalism, passion for what she does and attention to detail means I'll be a regular customer.

04 Nov 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would definitely recommend Jolene's services - she is a true professional and a very friendly person at the same time.
She is very respectful towards her customers, taking into account their wishes and suggestions and aiming at achieving their maximum satisfaction. When doing my makeup she used high quality, natural products. But I was particularly happy with her shaping my eyebrows, she did it with a lot of care and precision which I haven't seen very often before.

verified email - 08 Aug 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have never had a better spray tan... there was no yellow or orange marks and it looked completely natural

verified email - 14 Mar 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Today I had a microdermabrasion facial that I got for a voucher. Jolene was excellent, very friendly and professional. You can see that she is very passionate and even went the extra mile. Thank-you jolene for a great experience. Will definitely visit again.

verified email - 28 Jun 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

All of my experiences at Karma Beauty have been great. I've been going there for over a year and aside from the high quality of the products used, the service that Jolene provides is up there with the best. Her attention to detail, friendliness and professionalism is over and above that of the larger and more well known beauty service providers in the market. I cannot recommend Karma more highly - try it, you won't be disappointed!

24 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jolene is a very talented beauty therapist and a genuine and kind person. I was introduced to the salon by buying a deal over 12 months ago but have continued to support the salon. Jolene offers great facials, great product, useful advise and exceptional customer service. I highly recommend Karma Beauty.

22 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would highly recommend Jolene at Karma Beauty. Jolene is professional, extremely knowledgeable, and her treatments are the best I have experienced. She is gentle and always remembers my specific need for neck support during facial treatments. I honestly can't recommend Jolene highly enough. She is an absolute perfectionist.

24 Dec 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I found Jolene to be knowledgeable, understanding and attentive to my requirements. The "cash only" format took me a little by surprise but was easily rectified.

Approximate cost: $35

verified email - 17 Nov 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would like to compliment Jolene on her business. She is professional, caring and the treatment was totally relaxing. My skin looks great!

verified email - 13 Nov 2013
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Would not recommend the woman was completely unprofessional. I booked 3 microdembrasions. She up sells for 45 extra. On my second appt I offered to fix her up for the extra 45 as she had no eftpos and wanted to sort it out before my 2nd session. She said not to worry. As she was cleansing my face she continuely queried me re it and then said I better pay it. So I got up and waited for her to get her bank details. Then she started screaming at me and telling me to get out of her salon which I must say was a bit shocking. As I left she followed me and continued yelling at me on the street! She refused to complete the 3 micros and I immediately phoned groupon as I was unnerved by the entire experience . She kept telling me I have a bad attitude which I found truly bizarre it was like a surreal nightmare. Up until here I've only had these in Sydney from a fabulous woman who has over 30 years of experience. I wouldn't recommend her as she seems slightly unstable and quite unprofessional. I am now seeking reimbursement through groupon and will stick to my fabulous sydney lady. Not a great way to treat a new customer and extremely unprofessional I must say. I've never experienced anything like It before and I get waxing,shellac,hair and facials.

Approximate cost: $150

Dear M,
Thanks for your feedback on your experience to my salon. I am sorry that you felt pressured about the payment for your upgrade. After contacting you for the payment on several occasions after your first session and getting unreasonable excuses as to why it had not been made, I decided it would be wiser for me to take the payment upfront on your second treatment. I also requested that you bring the cash on your second visit to pay for your previous treatment upgrade done three weeks prior, which you did not. You came in 10 minutes late, hence me rushing into the treatment to begin with, only to realise after chatting with you about the payment over the cleanse, that it might be wiser to take the payment before we continue. Especially after you told me the funds had previously bounced back when trying to transfer them to me. I didn’t want to risk the same situation and I have every right to get paid before giving a service. As we proceeded to do the transfer, I noticed we were starting to run short on time hence changing the session to an Express session which was what your voucher was for. I had booked a full hour for your session so that we could include the upgrade again (with your permission at the time of booking), and would have been well within my rights to charge you for the hour, as you came in late. When I suggested we do the payment and after explaining that we were running out of time and would now do the express treatment, you became agitated and disrespectful towards me. Hence, I decided to ask you in a calm manner to leave my salon due to your disrespectful tone towards me regarding the change of treatment and the payment cost. I did not chase you out, simply walked to the door to close it behind you. However you continually ranted about reporting me and giving me a bad review, to which I responded you are welcome to and that you instigated the situation with your bad attitude towards me.
Secondly, you were upgraded on top of a Groupon voucher which was purchased for 3 x Express microdermabrasion facials. It clearly states on the voucher and on my website what the Express facial entails. You agreed to having the upgrade after I explained exactly what it includes and the costs involved, so I can’t understand why you would complain about it in your review, especially as your voucher came to only $69 for three sessions. This works out to only $23 for a treatment which is valued at $80. Even with the cost of the upgrade ($45) on top of the voucher, you are still receiving amazing value for a 60 minute treatment including microdermabrasion, extractions, treatment mask and facial massage, which is valued at $125. Nearly every client who comes for microdermabrasion takes the upgrade and continues to purchase my packages after their vouchers, due to the great value of the treatments and service.
I have never had a situation like this before and my Womo reviews and service awards are testament of my happy and satisfied clientele, as is my appointment diary which is always booked many weeks in advance.

verified email - 05 Aug 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Jolene has a great understanding on what she does.
I would recommend to go it out yourself to know what is good for your skin.

verified email - 19 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I came to see Jolene with a groupon & honestly I didn't have too much expectations. But I am very happy with micro & facial from Jolene. She was never rushed, very gentle and thorough. I felt wonderful & I really enjoy the experience. I highly recommend her .

Approximate cost: $Groupon

16 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Amazing...I highly recommend Karma Beauty. Jolene is a true professional and her dermabrasion/facials and the products she uses are second to none plus her products are vegan and against animal testing.My skin has improved out of site :)

Icy006 16 May 2013

Wow. Awesome. Thank you so much for your review!!!

10 Apr 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent experience every time!
Jokene is Such a lovely practitioner - never feels rushed, very thorough and gentle. Highly recommended.

Approximate cost: $45

verified email - 15 Mar 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jolene is very knowledgeable and professional in facial treatments. Although I found Karma through a voucher deal, Jolene treated me as a regular customer, which is rare but good! It's also very easy to make a booking through the vagaro.com. I'm going to get the 10 sessions package!

Approximate cost: $http://www.karmabeauty.net.au/FACIALS-MENU.html

21 Feb 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Honestly, my facial with Karma, was one of the best facial experiences. I love my pampering sessions, and I hadn't been able to find a good local beauty therapist until I find Jolene! the session I had yesterday was similar to what I experienced at a 5 star resorts overseas.... only much better value!~
Definitely going back, and would highly recommend my fds and family to go see her.
Deco of the place is very nice and cosy too.

09 Feb 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Formal makeup job for my niece, exactly what she wanted with some recommendations that worked great on her. Was obvious she was experienced, very happy

verified email - 30 Nov 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I purchased some discount vouchers online as my 17 year old daughter has had acne and had been using prescribed creams from her GP which were no longer working. Jolene was very good at explaining what she was doing, the products she applied and how they would help her skin. After one treatment he skin already looked "flatter" and we purchased three more treatments. My daughter's skin has improved so much - no longer red and angry looking and on some occasions I have even asked her if she was wearing foundation when she had none on. There was no hard sell and Jolene gave us generous samples of the products so that we could try them at home before purchasing any. I am thrilled with the result and better looking skin has been great for my daughter's confidence. I found Jolene to be friendly and professional at all times and the rooms spotless. I have been back and will be definitely going back again.

verified email - 06 Nov 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I was very impressed with my first facial from Jolene and thoroughly enjoyed the experience. She was very professional and thoughtful in her attitude and manner and I felt wonderful when I left. I was very pleased with the price of the facial and thought it to be excellent value

27 Aug 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The service provided by Jolene was above and beyond anything else I've experienced in this category. Would definitely recommend for make-up or skin care.

verified email - 09 Aug 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Jolene offers a friendly and professional environment. My skin felt and looked amazing after my facial and Im booked in again next month.

verified email - 05 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

A truly indulgent massage & facial; relaxing and peaceful - a real de-stresser! I feel pampered to the max!!

07 Jun 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very pleasant experience. Felt pampered from the minute I stepped in the room. Private and friendly service. Would definetly go back for another Salt Body Scrub.

Approximate cost: $60

verified email - 22 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Now I'm used to my new eyebrows (waxed), I think they're great. I'm very happy with the shaping. I'm also happy with the product used for underarm and eyebrow waxing and Jolene's gentle approach, since I have sensitive skin and have had some painful waxing experiences elsewhere. Jolene is just lovely, so I'll definitely be back. Great new premises.

Approximate cost: $40

verified email - 14 Dec 2011
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

I have used Karma Mineral Cosmetics & Beauty for the mobile spray tanning service. The colour is great - the most natural looking spray tan I have had - and there were no streaks. It is so convenient having the spray tan done in the comfort of your own bathroom! Jolene is lovely and I have recommended her to all my spray-tan-loving friends. I won't go anywhere else!

verified email - 28 Nov 2011
Service Rating
2.0
Quality Rating
4.0
Value Rating
2.0

I booked Karma Minerals for my wedding day and trial. This included hair and make up for myself, my mother, maid of honor and hair for my flower girl.

Jolene was very accommodating for my trial and hair retrial. She offered suggestions and was very helpful in getting my perfect look.

On the day the hair and makeup was great, we all looked fantastic however she was 50 minutes late (advised via text) and although repeatedly confirmed time to be ready by, was an hour and 20 minutes late. This delay meant I didn't get any photos with my mother, was 25 minutes late to my ceremony, didn't receive a survival kit as quoted and had to leave Jolene in my house alone to pack up as we didn't have time to wait.

Overall I was very happy with the hair and make up but extremely disappointed in the timing. I deeply regret not having any photographs with my mother, in which I will not have another opportunity to get.

Approximate cost: $600

Dear Kristy,

Thank you for taking the time to review Karma Beauty. It is with deep regret that this occurred on your wedding day. What I have learned from this situation, is I should have left even earlier that morning, or taken the trip to the area, to prevent the missed turn which resulted in me getting stuck in peak morning traffic (at the section where Geelong Rd turns left before Cottrell St, I couldn't get across and then ended up on the wrong track and having to backtrack, in traffic that was hardly moving). I can imagine your disappointment at not getting photos with your mum and am so sorry for that.
I do appreciate your positive words about hair and makeup and am relieved that went well and you were happy with that aspect.

Thanks again for your review.

Sincerely,

Jolene.

08 Nov 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Karma Beauty also has a salon in Greensborough. The service and experience is fantastic. Jolene has magical hands. I love it!~