Our kinder used this service for the annual kinder photos. Nine out of approximately fifteen parents were unhappy with the shots. The parents all had the same complaint - in none of the shots was the child looking at the camera. Most of the shots had the children looking down at a puzzle or pasting.
We all understood that kids can be uncooperative at times but not looking at the camera in any of them?!! For nine kids?!!
The company was asked to come back and reshoot - the results were a vast improvement (so it obviously wasn't that hard) but we were all charged a late fee. Upon questioning, the company was very unhelpful, bordering on rude.
If my air conditioning was serviced poorly and they had to come out again, I wouldn't expect to pay extra to get them to fix their work. Yet this company thinks this is perfectly justifiable, even though it was their poor work in the first place that made us call them back.
Avoid them.