Lombard The Paper People

check icon 3.6 (10)

Business Owners

Want more customers? The first step to success is creating a free listing.

Get a professional looking profile with access to leads in our leads marketplace. You can also improve your local search visibility through Growth+

See how Growth+ works

List your business for free

Reviews for Lombard The Paper People (10)

Write a review
3.6
10 reviews
5 star icon
1
4 star icon
6
3 star icon
2
2 star icon
0
1 star icon
1
Service Rating
3.6
Quality Rating
3.8
Value Rating
3.4
verified email - 09 Oct 2017
Service Rating
1.0
Quality Rating
5.0
Value Rating
4.0

Love shopping at Lombard's as their range is HUGE. I also believe they are great value for money. Staff weren't extremely helpful, however, I walked out of there with everything that i needed.

bec-18
1 review · 500 points
verified email - 28 Aug 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I will absolutely never EVER shop on the online store again!!!! I haven't been to one of their stores so I can't comment on that, but the online customer service is absolutely atrocious. I placed numerous orders & never received emails to say orders had been sent. I had to ring to find out tracking number information. Whenever I would ring I was always told, 'I'll ring you back!' Not once did I get a phone call back. Orders took a ridiculous amount of time to be sent. There was some items in my orders that did arrive broken, they were replaced but it took many emails & phone calls for this to happen. One thing I am absolutely disgusted about is being lied too. I cannot stand that, if you made a mistake own up to it!!! So one day I asked if replacement items had been sent, I was told they had been sent the week prior to this conversation. When I asked for the tracking number I was met with excuses and finally after 3 phone calls I was given a tracking number. I entered the number in the tracking system and it came up with an error. I rang back to confirm I had written down the tracking number correctly (which I had) I was told the tracking system might be down & to check later. A few hours later I checked again only to discover the items had been sent that day & NOT the week prior.

I am absolutely disgusted. I have never EVER been met with such POOR customer service! I wish I could give negative stars for service. Hopefully this can help other people so they dont have to go through months (5 months for me to be exact) of stress, phone calls and lies!!

verified email - 30 Sep 2016
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Had what we, needed. Good service and a wide range of products that suited our needs. Can't wait To pick up our balloons.

daisys487
213 reviews · 20500 points
verified email - 22 Mar 2016
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I have been to Lombard on a few different occasions, balloons, party supplies and other things. They have got just about everything there. just makes you feel happy in the store.

verified email - 06 Oct 2012
Service Rating
4.0
Quality Rating
3.0
Value Rating
3.0

Young staff messed p anniversary order of balloons that caused quite a problem. Lomards management however were extremely helpful after my complaint, took my comments on board, refunded my money and gave me a voucher.

verified email - 19 Jun 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I have been to Lombard on a few different occasions when I needed costumes, balloons, party supplies and other things. They have got just about everything there.

verified email - 06 Mar 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

They have everything you need in terms or party planning, no matter what the occasion! Especially good during the halloween season with tons of costumes to choose from!

verified email - 19 Sep 2010
Service Rating
4.0
Quality Rating
5.0
Value Rating
3.0

The store is huge; costumes, dance gear, balloons and lots of party decoration and accessories. It's always fun going here and you can almost guarantee you will find what you need. The sales assistant was really friendly when I went there last

verified email - 22 May 2010
Service Rating
5.0
Quality Rating
4.0
Value Rating
2.0

THese guys have pretty much everything you need for a party, though it can be a bit overpriced seeing as there's not much competition around.
You can't go wrong if you need an outfit, they've got almost everything!! THe people there are really nice.

verified email - 25 Feb 2010
Service Rating
4.0
Quality Rating
3.0
Value Rating
4.0

We ordered balloons from Lombards for decorations at our wedding. Staff (Kate and Franca) were fantastic, offered great advice and were very patient and accommodating with our requests. Balloons were delivered in excellent condition and on time. Competitive prices and discount for RACV card.