I have been shopping at lush for some time now and this is the only lush store i will go to. The staff there are so friendly and as i shop there so much have become to know me pretty well. When i first went in there i was amazed at everything they sold and instantly fell in love with there products. They always help me out when i go in to pick a gift and give me demonstrations when ever they have a new product that i don't have. This store is great and not just because of the products but also because of the great staff.

I'd never been
to this store before, and was ignorant in thinking they just
sold soap. I went in today to buy a present for someone and
got distracted looking at the amazing colours in what I
believe is called the emotional brilliance range. A very
friendly salesgirl asked if I needed assistance and I asked
about the product as I wasn't sure if they were makeup etc.
She had fantastic product knowledge and was very friendly. I
mentioned I was after a gift and she directed me to the gift
box section. She then asked me what scents I preferred and
proceeded to set me up with a sample of some body cream as
well as a facial cleanser, at no extra charge and no pressure
to purchase more. She then let me know as I spent over $30
they were doing a 90s theme day and if I selected a 90s theme
picture off the wall I could win something. I picked the mood
ring and was rewarded with a free lotion. I regret I didn't
get the girls name, but she did have blue hair. I was just
impressed with her overall persona and belief in and
knowledge of the products and genuine interest in identifying
my needs as a customer. I'm already planning what to go back
and buy. In a world where customer service is dwindling and
people are turning to online shopping, this was a genuinely
unique and pleasant retail experience.