Maroondah Heating & Cooling

4.8
based on 224 reviews

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224 reviews about Maroondah Heating & Cooling

verified email - 24 Sep 2015

Yep...definitely the best.
Fabulous to deal with...from the first phone call to having a lovely warm house again it was all so easy.
Best price.
Best service.
Best product.
Highly recommended!!!
I'd give them six stars if I could.

verified email - 18 Sep 2015

Had a Brivis evap cooler fully installed, it was a better price than others had quoted. Information given and install times was helpful and they were true to their word with dates and times. Staff are good to deal with - Highly recommended.

Approximate cost: $4000

verified email - 28 Aug 2015

Entire heating system needed replacing. Could not do anything other than heap praise on every single facet of the process.
All staff were helpful, friendly, thorough, punctual, knowledgeable, polite and considerate. And if that is not enough, I had a deliciously warm and cosy home at the end of the process. Would not hesitate to highly recommend the company to the fussiest of people; indeed, I have done so.

verified email - 17 Aug 2015

Appointment time was a Thus, I took they day off work. I had spoken to the office on 3 occasions and I was told the guy would turn up between 9am and 12pm. He called me Wed at 3.30pm and said he was in the area is anyone home now to do job. He then miscommunicated that he would start the job and wait for someone to be home to let him in. During a follow up call when it was established no-one was going to be home he then said he would not be back tomorrow to complete the appointment at the agreed time. The job was half finished and then the guy had to be told by his manager he needed to turn up on the Thursday to complete the job otherwise he wasn't going to show up?! After I had not heard from the business until after 10.30am and 3 calls Thus morning the guy called me to say he would be there between 12.30pm and 2.30pm. As I had been told it would be a morning appointment I had made another appointment I couldn't miss at 2pm I had to cancel the appointment yet I have been charged by them?!

Hi, it was myself you had spoken with on Thursday mid-morning as I excused myself from a meeting as I heard that you were having issues with your booking. As I explained to you at the time it was not an acceptable level of customer service by our contractor to take the schedule into his own hands and try and move your booking our system clearly stated it was to be AM booking on Thursday 13th August.
I completely agree with your comments that the level of service was poor and that you should not be billed for the evaporative cooler work, this invoice will be deleted from our system immediately you will not be expected to pay for this visit. I did try extremely hard on Thursday to still get the technician to your property and I am sorry this was not able to work out and I completely understand your position in wanting to seek alternate arrangements.
Please feel free to contact me at any time to discuss if you wish.

Just an opportunity to prove to you that my previous email has been actioned I have attached for your records the invoice you had previously received has been removed from our system, unfortunately this invoice was sent as a default function in our system that requires it to be forwarded to customers within 2 business days it should have been overwritten and not sent to you following our discussion last Thursday.
Again apologise for the invoice error and please contact me direct at any time if you wish to discuss.
Kind Regards,
General Manager

17 Aug 2015

Expert tradespeople. Took photos of the roof and house and listened to what we wanted. $16k install. Very professional, visited our home at least 3 times with different technicians to design a 6 star Brivis Ducted Heater with add on Actron cooling for 5 bedroom home in Glen Waverley. The 4 zones work perfectly and with 2 controllers installed it was money well spent. Michael in Sales was excellent and was knowledgable on the best products for our needs. I had sought at least 5 quotes as the industry seems to be full of sales people with no actual install knowledge, who just wanted to replace the old small system with the same small system, yet I wanted a solution that could have zones and use the same ducts for cooling. Maroondah uses its own plumbers and electricians and I felt they had ethics and wanted to do a good job. The 2 installers were here for 2 days straight, almost 12 hours each day. They were polite and friendly and I am super happy and warm now!

verified email - 17 Aug 2015

My installation had some challenges, arising from my house layout, which were overcome. Very happy with the job done and the follow up service.

14 Aug 2015

True to their word, they did a great job with our replacement Brivis heating and cooling units. Punctual and courteous, we would highly recommend Maroondah Heating and Cooling to all our family and friends.

verified email - 31 Jul 2015

Had Braemar 5 star Gas ducted heating installed and couldn't be happier. Our installer was Ash, absolutely excellent. Highly recommend.

Approximate cost: $4800

verified email - 31 Jul 2015

Attention to detail by the helpful and informative staff. Accurate product description. Competent tradesman who arrive on time and inform the customer about any product inquiry during the installation. The office staff are helpful and assist with all matters concerning clerical administration efficiently. I would recommend this company with complete confidence.

verified email - 30 Jul 2015

Maroondah Heating provided excellent service from the discussion of a suitable heating/cooling system for my home to installing it in a most courteous and efficient manner. All appointments were punctually kept and personnel were professional and friendly.
This was in stark contrast to two other firms who after attending for what was initially a repair job, failed to keep appointments, return phone calls or follow up when it became necessary to replace the whole system.
I highly recommend Maroondah Heating and Cooling and will certainly deal with them in the future.

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