We contacted Mates Rates after our previously booked removalist let us down the last minute because they had a better offer on a bigger job on the day. Mates Rates stepped in at the last minute and we are so glad they did. They were friendly, efficient and a pleasure to deal with. There was nothing broken and they moved our upright piano with ease. They even went to the hardware store and bought for us something to put under the piano legs so our floors wouldn't be scratched. Best of all to our suprise they were an awful lot cheaper than the first company we had booked. Highly recommended to anyone.