I was VERY impressed with this company. Great customer service, great job replacing my air conditioning system, great follow up and great value for money. Excellent!

Although the salesman was really friendly & helpful and the installers cleaned up after themselves the basic errors and customer service following installation were horrible! The job was completed by subcontractors and the new power safety board was not inspected as required, electric cabling was not secured in the ceiling and was laid diagonally across rather than following the beams. The A/C unit wasn't properly drained or fitted to the ground (it was adhered to the balcony using silicone sealant which lasted for 3 months before cracking and failing). I found the company to be quite rude & condascending when I reported issues to them and often saying one thing over the phone then another in email. I ended up reporting to both VBA & ESV regarding the non-compliant works. It took a while for VBA to investigate but both organisations found the work to be defective and required remedial works to be undertaken. Apart from the sub-contractor plumber I have not received an apology. McKinnons have acknowleded that remedial works were required but have not apologised. I have been threatened with being taken to VCAT and quotes from their contract thrown at me. When I quoted back their website saying "passionate about service, quality workmanship and after sales support" all I got was silence. I have had to chase them to provide electrical safety and plumbing compliance certificates - even then they provided me with a plumbing certificate with the original installation date rather than following the completion of remedial works. To add further annoyance I had obtained cheaper quotes but decided to go with them as the salesman sounded so good! I advise you not to use this company but you can make up your own mind!

Approximate cost: $3500

McKinnon Heating and Cooling supplied and fitted a new Brivis HX23i gas central heater to replace our 35yo Atlas Webster heater. They quickly responded with a quote that was quite competitive. They were ready to install it within two weeks and despite the poor weather came on time. They efficiently removed the old unit and installed the new system. To get us up and going straight away, the installers plugged the new unit into an extension lead, because the electrician was not available until the next day. The electricians came on time and completed the job. When I looked up there, they had left their off-cuts in the ceiling space instead of removing them, but it did not concern me because it is out of sight anyway. They provided good old fashioned service without any dramas. Would I recommended them? Definitely!

Approximate cost: $3000