Melbourne Cheap Cleaning

The worst quality of clean and worst customer service. This was for a 2 bed, 2 bathroom apartment.

End of let clean (including carpet steam clean) was arranged, albeit at short notice. On first arrival we were met with list of areas apparently not covered by the "end of lease" clean (walls, balcony, significant carpet stains) so this review is exclusive of those areas. I note there is a conflict between what the website and office say will be cleaned, and what the cleaners said would be. Originally booked for 10am, they tried to move to 3.30pm on the day of the clean, and we eventually settled on 11am.

The standard is appalling. I could pick up bouts of dust following the clean and there were carpet "stains" that could be dabbed away easily with a cloth. And don't take my word for it, some quotes from the Exit Report from the letting agent following review of the "completed" clean -

Entry - Uncleaned
Kitchen - we found kitchen is dirty. drawers are dirty. it hasn't been professional cleaned
Lounge - bCarpet hasn't been steam cleaned, it is very dirty.
Bedroom 1 - Carpet hasn't been steam cleaned, it is very dirty.
En suite - very dirty, need to professional cleaning
Bathroom - mould in shower need to be cleaned
Bedroom 2 - Stains on the carpet

When I contacted the head office, there was no positive customer experience. Again, there were specific areas that I had reluctantly agreed that shouldn't be included in the clean, but for the areas that were covered, there is a complete lack of credibility and absolutely no duty of attention to detail. As above, there is question as to what has actually been done - and by the point the cleaner had finally agreed to return and re-do what they had apparently completed, the letting agent had already engaged their own cleaner (which we should have done to begin with - learn from our lesson please).

We agreed an extra fee for balcony windows - the windows were left with what looked like jam stuck on one of the panes. Had the windows even been cleaned?

On speaking with the cleaner, they had claimed they had been at the property for 4 hours - a complete lie. I went back to the property prior to that to check in on progress and they had already left. They then conceded it was 3.5 hours of time spent (I am unconvinced) and that they had tried all they could do to complete the end of lease clean.

The fact that they (after many calls) agreed that they should go back to re-do the clean is an admission on their part of an insufficient job originally completed - but why would we agree to this when they were so poor to begin with? On alerting Melbourne Cheap Cleaning to this fact and requesting a partial refund for the deficient areas, we were responded with "that is your problem" (in relation to another cleaner going to re-do the entire job) and that they cannot provide any refund. I am absolutely fuming, more at myself for not reading any reviews prior to engaging this company - and after all this they aren't even close to being "cheap" - cost $450.

re. customer service - was repeatedly told a superior would call back which never happened. There was always a "meeting" said person was in, and in all reality your call is just passed between members of the office until you get back to the original cleaner. Their final conclusion was for us to try and take legal action.

Approximate cost: $450