1 review about Melwide Electrical Appliance Repairs

verified email - 19 Jun 2010

I had a very negative experience with Melwide Electrical. I found them to be unreliable and deceptive.

They gave me a fixed price quote to repair my air conditioning. The techs themselves were friendly enough, but the repaired unit failed within a week of the repair.

Melwide told me I would have to pay for another expensive part to make good their repair. I refused to pay extra, because the repair work had been fixed-price and warrantied.

After a few days Melwide agreed to acquire the new part and re-repair the unit at no additional cost to myself. Unfortunately, having told me that they'd ordered the new part, they tried but failed to get the unit working again. They were forced to admit that they hadn't ordered the part, as I'd been led to believe, but they had instead tried some sort of workaround.

Melwide reverted to saying that they would not re-repair the unit unless I paid for the additional part.

After 2 months and four visits from their technicians, I still have a broken air conditioning unit and I am out of pocket for the 'repair' work.

Approximate cost: $800

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