Since handover, we've had multiple roof leaks, each time we've had to fight Metricon to get them fixed. Their site supervisors (the ones you speak to after handover for warranty issues) only job is to find excuses not to fix issues. In our case, we had solar panels installed 2-3 years ago. Metricon came and fixed an issue with duct work not being connected to the vents in our roof in September. A few months later, that exact duct was leaking water when it rained, yet Metricon are saying they won't fix it because we had solar panels installed. That's just one example, each warranty issue we've raised has been a fight about whose responsibility / problem it is.

Don't waste your time building with Metricon. There are so many other builders that have better post-handover support.

Would you consider building again using Metricon ? NO

How likely are you to recomend Metricon from 1 least likey to 10 very likely - Zero

This has been my experience, yours may be even be worse!

They claim their prices are fixed but clause 19.1 on their contract allows them to ask more money anytime they want and they have done it to me 3 times and they have not yet event applied for the permits after 10 months and keep asking for more money.
Lack of integrity, knowledge and responsibility is screaming at this Company

Approximate cost: $460000

Would give zero if I could - don’t believe the propaganda on product review as they fight every negative listing. Shower struts rusted out in less than 3 years, when I wrote to them “not under warranty, not our problem “. 3 years for plumbing fittings! Avoid at all costs

signed the HIA contract and paid 5% deposit in July, and build permits only available in October, very slow!
The pre site manager advised we need to organize 2 weeks temp fence after demolition before Metricon takes over the site. Then told me the temp fence should be 4 weeks after my home was demolished. Ok, no problem, I paid extra money to extend the temp fence to 4 weeks.
And now, they told me they are going to have Christmas holidays and they will move to construction next year. The demolish was completed in November and all relevant documents including asbestos clearance certificate were sent to Metricon on 15 November and at that time they advised me they would move to construction phase before Christmas. It looks like no one care about the customer and the standard answer from them is always “we will let you know when we have further updates “.
They don't care about their misleading information would cause cusotmer pay extra money, for example, they advised you building permit expected to be granted at the end of Aug, and after you organised renting house and move out, they sent you email saying building permit would delayed to mid OCT, they told you they would take over the site 2 weeks after demolish, and then they sent you email saying would be 4 weeks after the demolish was completed, and now the site is still sitting there for two months. Totally hopeless.

I regret choosing Metricon as a builder for my first home in Australia. Its been 2 months that my house is handed over in Tarneit, Victoria and I still haven't received my customer portal login credentials where I can report issues under service warranty. Its been over 60 days from the 90 day after settlement service and cannot get anything fixed. The Metricon agent I am working (Named : Norman) doesn't get anything done for the last 2 months only but keeps promising to help me in the process. Also they missed few things from Original contract and when asked to have them fixed, Metricon offered refund which was never processed so far. I would recommend dealing with smaller construction companies because they would care for customers and not ignore the after service.

Approximate cost: $720000

STOP rate them 1 Star!

I don’t want they go bankrupt just not yet! My house is delayed after delay!
0 transparency
0 integrity
1,000,000,000,000,000 excusessssssssssss

Cancelled my build then refused to give refund back even though we hadn’t progressed at all, very disappointing being a single first home buyer

Approximate cost: $1000

Metricon suck you in and then spit you out. After the Signature house was built, there were countless warranty issues. They lied and cheated us out of our warranties. It reached the point where they never even replied to our emails or phone messages. You have to go through Domestic Building Vic (government body), which is a terrible service that does not work, and where they have no power. Only then, are you allowed to go through VCAT. This takes a very long time. Meanwhile you get no warranty on the biggest purchase of your life. Metricon shouldn't be allowed to cheat customers like this.

I feel people, families, with kids (like us) need to know the truth about this Company. My other review focussed on a few aspects of the build, but to illustrate how painful this has been for my family, I wilI start from the beginning. Firstly, our sales experience was good (no surprise there), then to our studio M appt, a very good interior designer who made wonderful colour selections and finishes ( some of those choices did not happen, even though we have a signed copy of this, metricon do not care). Now, for the pre site management process, SEVEN variations were made due to their incompetent staff. You would ask a question and it would take two weeks for a reply. I sent back the documents so many times, there were things added or changed without even asking, like different sized windows for example. At this point, after confirming multiple times with Metricon when to move out, we moved out into a rental and knocked our house down. We then sat for 3 months paying rent, due to delays with Metricon. Then came our next delay... our frame. Metricon did not apply for a crane permit "to save us money". This resulted in a 2 month delay. The overall cost of traffic control? $500. Honestly, when our total project is costing 1.7million, do you think we care about $500, they actually cost us $2000 in rent due to their delay. After this delay occured, I could not reach my site supervisor for 2 weeks, I messaged, left voicemails, trying to plead to please push this along as I had just had a newborn baby at this point. I could no longer deal with the anxiety and sleepness nights. Also keeping in mind they cut 40cm of our land when they built our retaining walls and their "Area Manager" told me he didnt care what emails I had (stating we wanted our walls to the boundary), and that it is irrelevant because of their engineering plans which I was not aware of or never saw. I escalated this to their Customer Care team, and they have agreed to move the side walls in, but our whole back wall is 40cm into our land and they dont want to cover the cost. I have to mention one positive is my current site supervisor. He felt like a lifeline as I finally had a staff member who answered my calls, was genuine and honest, and reliable. However, during the progress of the build I noticed timber planks under our bathroom vanities. I informed them before the tiles went on and they would have had a chance to rectify it. I looked over all my documents, emails and noticed lots of conflicting errors. Some documents had mentioned a kicker (which I had no idea what that was, so I asked their pre site management team, who assured me I was having wall hung vanities) I asked why the timber plank was there, and we had been charged the same price throughout. I was told it was structural. Then, I noticed the display home with the exact same layout had floating vanities, so it was actually not structural. We had to hire a lawyer, and still an ongoing battle. I cant rate the build quality yet as our house is not finished. However, with the stress it has caused my family, I wouldn't care if they made a house of gold, I would never, ever, recommend them to anyone. We never in a million years thought we would get to build a home, and the experience has been awful, to say the least. My kids have been disadvantaged living in a tiny rental for now 14 months. We lost our first home due to the decision to knock it down and rebuild, which we now regret. I have been so reasonable with Metricon, they delayed our build many times, with 7 variations from the start, a 2 month delay with the crane/frame issue, yet are completely inflexible and unaccomodating to their customers. Please do not go through what we have been through. It is not worth it

Approximate cost: $800000