The guys at Metrolock were fantastic and have extensive knowledge of security systems generally, however if they aren't quite sure they will brainstorm until they get it right and find the best solution to tricky situations. My first encounter with Metrolock was after being robbed which is unfortunately the reason most of us have experiences with locksmiths. I had decided that this time around I needed more security and i purchased a safe and new locks etc. James explained the simplicity and cost of alarm systems these days which are often wireless easy to install and for peace of mind reasonably inexpensive. I then decided to purchase an alarm system, the alarm was a challenge as I have a cat who would set off the pet sensors as he was very energetic, although James was sceptical about his own products he was determined to give it a go until he got it right. He spent a lot of time at my residence, doing just that, he was always careful of my animals as to not let them out and letting me know what he needed to do, he would also insist on cleaning up after himself which is unlike many other tradesmen I have had through my home. Recently James was here during an extension and asked if the electrician had put cable in for computers etc. the electrician had not done that and it was suggested by James that the right time to do it was now before the plastering because I would need more points one day, for the internet tv etc. James also was able to fix the phone line for as I had been without a landline for nearly 2 months due to the electrician not being able to find the fault, James found the fault within 15 minutes crazy but true! At the time of the reno I also purchase a doorbell video thing which is very helpful when you are at home on your own and people come to your door who either don't know/or don't wish to know, I have a choice now I either open the door or not or speak to them via the intercom. I have found both Rob and James extremely professional, helpful, on time, and very genuine. I would never hesitate to recommend them to anyone for their security needs.

Approximate cost: $more than fair

When I needed locks changed to my property, I telephoned this company as they were located nearby.

The gentleman who attended was friendly and courteous i am very happy to use metro lock again in future based on this experience.

I popped in asking after a small part for an internal door. The bloke found the part and fitted it.. for free! Friendly business that had some good advice on window locks too. Will use them in future.

I am an older citizen and needed urgent help with a key jammed in a lock. Rob ,the young man who assisted me was very courteous , the lock was fixed faster than it took me to tell Rob how old it was. He also gave me useful information about replacement options. Thank you for your kind attention.

Top quality products used and very professional service received. Great value for money. Very happy!

We had a window lock replaced after a break in. We'd called two other locksmiths late in the afternoon but neither could come until the next day. James Splitgerber from Metrolock took our call and was at our house within half an hour. He inspected the damaged, advised us on a suitable replacement, returned to his office to retrieve the appropriate new locks, then came back to use and fitted them. It was finished in not much more than hour from our phone call. James was prompt, informative, pleasant and courteous throughout the job.

Approximate cost: $165