My mother wanted a headset which was not big and bulky, was able to pair with a tablet and phone . Plus had noise a cancellation function for listening in noisy environments (eg - overseas flights). Being disabled it is easier to look and purchase online, rather than try to make my way through shopping centers, etc. I found a Plantronics Back Beat Go 2 with a portable charging case (has a extra 10 hours of use before having to find a wall plug) for sale at Mobile Express for $78 and free overnight express post (recommended retail was almost $150). It was a last minute decision as my mother had been for eye surgery and was unable to read her books. Instead she wanted to listen to audiobooks .
Because of the good price and the convenience, I purchased a set and the next day the package arrived, but someone had accidentally put a incorrect, more expensive item in the box, almost twice the price on their website. So after a email, I received a phone call apologizing for the mistake and because my mother was leaving on holidays shortly, he made a unusual step of trusting the customer and sent the correct item out with a included return post envelope for the incorrect item.
The correct item arrived the next morning , so true to my word, I returned the incorrect item (I am a honest person).
So in the space of three working days I had ordered, received a incorrect item and then received the correct item.
He even passed on his personal mobile phone number due to the urgency (and the NBN workmen messing with his phone line at the moment), so if there was any question or problem I could contact him easier and quicker.
They were exemplary in their service and problem solving.
I consider that as we are but mere humans, we are prone to errors and mistakes, what defines us is how we deal with these incidents . And this definitely applies to businesses. Mobile Express could not have dealt with this any better or faster, all they needed was the opportunity to find the best solution.
If they have a product you are looking for, I would highly recommend them. They may not always be the absolute cheapest (if you add the price of the product with the special offer of free express overnight postage, they were the cheapest and most convenient), but you will be very happy with their great customer service.

Approximate cost: $78