MoeBot

A terrible company that nobody should trust!!

If you are considering buying an S5 or S10 robot mower from these people, please don’t. The robot doesn’t function like it should and works only under extremely specific conditions. If the robot breaks – the company will refuse all responsibility and then claim any problems are your fault! They said to me that around 2% of the robots they sell have issues – so, 1 in 50. I was the unlucky 1 in 50 and they want nothing to do with it. More details below….

Our mower very frequently could not find its way back to the charging station, so each day I would have to pick the mower up and place it into the charging station manually – nullifying the reason I purchased a robot mower, for it to be fully automated.

Over a 6-week period, I just accepted that this is how I need to manage the S10 mower but by mid-November, I discovered one day that the mower had broken itself literally into several pieces. I contacted customer service for a refund – I wasn’t happy!

A day later, someone from the company came to inspect the situation and took the mower and charging station away for further investigation. A week later, they messaged me and implied that the breakage was my fault. Yet, while at the property, the person could not identify any area of the lawn that could have caused such damage, such as rocks, branches, etc. They said that basically if one of the 3 tiny blades on the cutting disk falls off while in operation, it causes an imbalance with the disk when it spins. This, in turn, would cause the cutting disk to wobble in a way that it would break itself off, causing major damage to the robot (huge cracks through the body of the robot, cutting disk twisted completely off, etc).

This is clearly a huge design flaw as the little blades are expected to fall off over time (they are advertised as a consumable part!). I had no confidence that the mower would last 3+ years (as I had expected) seeing as this happened after just 6 weeks! So, this, combined with the major issue of the robot hardly ever going back to charge properly, I decided that the mower did not do the job as it was advertised and requested a refund --- this is where the story gets fun.
The company was not willing to give me a refund, even though there were 2 major faults with the robot. They were willing to repair the robot’s damage but didn’t give a good enough explanation for why the robot hardly ever returned to the charging station. So, I didn’t want the robot back - I wanted a refund but they still refused. When I said that they were violating Consumer Law and I would go down the route of reporting the business to the ACCC, guess what happened? They blocked me on the messenger app (Facebook) that I was using the communicate with customer service! Charming!

Now I have no robot mower, I have no refund and now the company is not responding and is ignoring each message I send via other methods.

The company will be reported to the ACCC. I also now have to go through the arduous process of reversing the credit card transaction. This is no way to do business. Shame on you.