I bought a substantial IPL laser package with Moka late 2014 and after reading reviews, was careful to be punctual and polite. I had to wait about 3 months for the owner to get a new IPL machine, but did not complain. However when I restarted treatment, I missed one appointment and was extremely apologetic when I remembered, but was offered only one time to rebook, which I had to refuse because I was working. Instead I was happy to wait a couple of weeks for another time, but the owner simply refused to answer the phone or return my many messages and I couldn't get in touch at all. Extremely unprofessional behaviour and not the way to run a business. I recommend you go elsewhere, she's intimidating and rude! She's simply not worth the stress.

The owner is very rude and her hands stink of cigarettes. She is not flexible even though you are a paying customer and yet they have no qualms with keeping you waiting. Don't recommend at all.

I too have had somewhat disappointing dealings with Moka. I bought a package through a daily deal site and I'm pretty sure they had sold more than they could keep up with. Appointments were really hard to get and if you were more than 10minutes late your appointment was cancelled. I was stuck in terrential rain and bad traffic one afternoon, called Moka to say I'd be slightly late and she was really rude and said I'd lose my appointment (and that part of my package deal) if I wasn't there soon. I had to wait for them at times but they weren't happy to do the same. The staff was not too bad but I just feel this place is rather unprofessional. I won't be buying anything else from them that's for sure.

The staff were unprofessional and unreasonable. It was a painful experience and results were unsatisfactory. Don't waste your money. I'm surprised this place is still in business.