I bought a substantial IPL laser package with Moka late 2014 and after reading reviews, was careful to be punctual and polite. I had to wait about 3 months for the owner to get a new IPL machine, but did not complain. However when I restarted treatment, I missed one appointment and was extremely apologetic when I remembered, but was offered only one time to rebook, which I had to refuse because I was working. Instead I was happy to wait a couple of weeks for another time, but the owner simply refused to answer the phone or return my many messages and I couldn't get in touch at all. Extremely unprofessional behaviour and not the way to run a business. I recommend you go elsewhere, she's intimidating and rude! She's simply not worth the stress.