I had damaged the rear brakes on a Thursday and needed the Quad back ASAP to continue work on the property.

I spoke with Dom the owner, and he picked up my Quad at 6pm (even though he was heading to hospital the next day) . Quad was dropped off Saturday by his father.

Great personal service! They did forget to place a plastic side cover back on and I assumed I would just drop by and pick up the parts and do myself. Instead, they sent the mechanic Paul to my house and to place it back on.

Ordered an RJays motorbike helmet. Took several days to arrive and when it did was damaged. So contacted Motorbike City and the guy told me to return the helmet directly to RJays in Sydney. which I did. When I asked for payment he asked for my bank details and a scanned Post Office receipt which I duly sent him. I returned the helmet on 29th July 2014 and to date I have not received the replacement despite all this guy's assurances. It took me several phone calls to get the refund for the return but it was put back on my Pay Pal account instead of my personal account. Given that the helmet had still not arrived I opened a dispute with Pay Pal yesterday and they have agreed to refund $155 minus the $25 that they had already refunded to me for returning the damaged helmet. The original purchase price was $180 so I am still out of pocket the money that I paid to return the helmet. I received a damaged item and do not think it is reasonable for me to pay the cost to return it.

Approximate cost: $180