National Car Movers

4.8
based on 242 reviews
check icon ABN: 16 145 338 521

Customer Approved
“We make customer
service a priority”

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242 reviews about National Car Movers

16 Jul 2021

All good, no drama. Excellent service at both ends. Vehicle shipped from Canberra to Darwin.

16 Jul 2021

easy to deal with. Communication was efficient. smooth process and I didn't have to do a thing except make a phone call.

verified email - 18 Apr 2021

I was worried about handing my car over to people I didn't know and then hoping it arrived in a totally different state. But it did. It arrived way earlier than I thought it would. It arrived in the same condition it left in. Perhaps a little dirtier but that was expected seeming as it went on a truck and then was driven a thousand miles. The service was great and everything I loaded inside it arrived exactly as left.

Approximate cost: $650

verified email - 18 Dec 2020

Potentially the worst car carrying broker known. Even refunded my fees as we couldn’t settle as their provider in WA kept leaving without picking up the car citing it wasn’t ‘ready’. But never informed the dealership they were coming to pick it up.

Seems to be a means of quoting and then asking for additional fees.

Approximate cost: $600

Hi, I am sorry to hear you might've had problems moving your car. I have looked through our customer records and can't find a booking. Could you please send us your booking number so I can follow up with the customer service team and find out what might've gone wrong? Thank you

29 Jun 2020

Perfect. Was told it would take 3 weeks but car came in 1 week. Could not have been easier.

wingsb
#14 in Alexandra Hills QLD
80 reviews · 7600 points
verified email - 01 Nov 2015

Had to help my work friend move house and they hired these guys to help out and they moved her in two days

Morning Jason
I find this absolutely astounding that you would want to say all of these points about this company. We strive and take pride in passing on all relevant information to all of our customers so everyone knows and can expect what service they will be getting provided. Unfortunately circumstances such as mechanical issues, volumes of freight etc etc can lead into extended time frames that are out of our control.
As you have not mentioned your reference number, can you please advise what it is?
Once I have received it I will look into it further
Thanks Bill

verified email - 24 Sep 2015

I have asked 2 companies for quotes, only Trade Car responded. They then followed up via email twice. I could not find my location on their website so I phoned them. The staff member was very friendly and we had it all sorted in a few minutes. A revised quote was provided which I accepted after which I was kept informed via email of when the car will be picked up. You have to send an email to track your vehicle, bit weird, but it works. I received emails of when it would arrive. I was phoned by the truck driver well in advance to arrange delivery. He arrived on time.

Morning
Thanks for the positive review, if you require to transport another vehicle or a family member or friend requires to, please get them to mention your reference number and if possible I will give them a discount on the quoted price in the system.
Robert Hawkins
1300738078

17 Sep 2015

I just had my car (Hyundai I45) transferred from Perth to Adelaide.
Everything retailing to their services is excellent.
They are simply awesome.

verified email - 13 Aug 2015

Recently TCT moved a car from WA to Victoria for me. The quick response from my initial contact was good. They advised it may be 4 weeks before it would arrive when it took 2 weeks. One small issue was resolved quickly to my satisfaction. The cost was far less than I was expecting, a job well done.

verified email - 28 Jul 2015

This is the 2nd review I have written about this company as the 1st was not published by WOMO
I think its important to let people know about this shoddy business before they entrust their valuable possessions to them, because they will not respect them.
I transported my car with this company from Cairns to Gold Coast.
When I came to pick the car up, I was shocked to see the condition they presented it in. The car was totally covered in a thick grime that you couldn't see the paint or the windows.
There was no hose to was the grime from windows, so had to go and get a kettle from their office to wash windows so I could drive home.
Upon further inspection found that side mirror was smashed and totally destroyed and door was hit and now cant be locked.
I mentioned it to the manager and he showed a a total lack of interest and said he would email a complaint form so I could claim. After 3 days of nothing, I called the office and was abruptly given an address which was wrong, so back on the phone again and was again reluctantly given an address to lodge my complaint.
Sent them an email and the answer was that I had damaged the car and was trying to exploit them and told to go away as no Insurance would be paid.
I have proof from the check list that they do when you drop off your vehicle, that this damage was not there when the car presented to them. They conveniently overlook this.
I will be taking this matter further.
If WOMO publishes this letter, I will keep you informed.

Approximate cost: $680

Anette, the below is what the carrier advised both you and I - see below.
Please find attached copy of the survey sheet that was completed and signed off by yourself when you dropped your vehicle to our Cairns depot.
Your vehicle was surveyed in Dirty condition with tree sap all over the vehicle, perhaps had you washed it prior to dropping it off it would not be so dirty on arrival to yourself.
Every single damage you are trying to claim is also noted on this paperwork, of which you should still have the original copy.
Melcrest Auto Express will have no part in repairing damage that was already existing on your vehicle.
Please read over the terms and conditions that you have agreed to by signing the survey report upon dropping the vehicle to our holding facility.

Anette, I (Robert) also have a copy of the condition report in my office on the Gold Coast. If you wish you can come to the office and I can give you a copy of the signed report that you were given at drop off that shows all of the damaged including the broken mirror that you signed for. If it was possible I also would attached the report to the review site for everyone to see that your comment is NOT TRUTHFUL and very unprofessional.
Thanks
Robert Hawkins

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