National Car Movers

4.8
based on 242 reviews
check icon ABN: 16 145 338 521

Customer Approved
“We make customer
service a priority”

Write a review

242 reviews about National Car Movers

verified email - 17 Jul 2015

I was advised to try TradeCar by Prixcar as my Cadillac was too long for them. I'm absolutely delighted with the excellence of their service. I'm currently in NZ and via email and mobile phone arranged and accepted their quote (Ballarat to Adelaide) - booked the pickup for last Monday, and their contractor Northern Victoria Car Transporters delivered it in perfect condition to my storage facility in Adelaide a short time ago.

Very well done to all concerned and I'll be calling them should I require another car transported.

verified email - 07 Jul 2015

Great place to go and get a fix up on your car, motorbike, truck and much much more. They have great deals and prices. They have all you need to fix your transport

verified email - 22 Feb 2015

I've never written a review in my life but I think it's important people be warned of this company. My vehicle went missing with this company for over 5 weeks! We dropped it off at designated address in edmonton cairns to be transported to melbourne. Nobody was there we rang and were told to leave car on side of road a put keys in letter box! Was told it would take 9 to 14 days to get to melbourne. 2 weeks on and it still hadn't left cairns. Upon ringing was told to contact tracking by email! It finally got into Brisbane where it sat for another couple of weeks. At no stage were they helpful but just kept referring me to email tracking team. 5 weeks later it arrived at their melbourne depot but no one rang or emailed me to let me know. When I emailed tracking team asking where my car was they were like oh yeah it's arrived come and get it. So I enail back that I paid extra money to have it delivered ! So then had to wait extra day for that as well. I was stuck at my parents house for 5 weeks waiting for my car with 4 young children. We missed our ferry to tassie and the kids missed out on their Summer holiday. This company is the worst. They are not a real transport company. They sub contract the job out to other companies and take no responsibility for what happens. They told me I will get no refund as a service was provided . Also the moron who delivered my car left the lights on and flattened my battery. Don't know what happened to my car while Missing In Action but had to get a brand new battery when my other one was only 3 months old. I dropped that vehicle off with full tank and came back empty. What did they do drive it down ? They should be stripped of their ABN and not allowed to operate.

View all 6 comments
juliem103 25 Feb 2015

Yes thanks for support I think I will. I now understand how important it is to make these reviews.

kylie-m 19 May 2015

I wish i had read your review before booking my car transport. Having the same issue & they refuse to refund either after promising the car will be delivered in 2 weeks which has turned into 4/5 weeks. Customer service is non existent.

Afternoon Kylie and all,

We at Trade Car Transport are open and honest and we give as much information as we can to our customers to help the transportation of their vehicles hassle free as we want and strive for satisfied customers (we book and transport over 200 jobs per week), the service we provide is one of the best in Australia that also incorporates the general public.

In this circumstance where Kylies vehicle was affected by the floods in northern NSW, there was a delay by a week that is out of anyones control as access to and from depots were cut off. Kylies vehicle was delivered today and it took the 2 weeks as quoted (including being affected by the floods), this eventuated by making a few calls and asking the right people the correct question, Kylie and I have since spoken and Kylie is another happy customer with the vehicle in her possession.

If customers can call the booking office and speak to either myself or one of my team leaders, this will ease their mind as we then can explain to them directly what has occurred.

Thanks
Robert Hawkins
Trade Car Transport
1300738078

verified email - 06 Jan 2015

BRILLIANT...PERFECT....WAY BEFORE SCHEDULED ...ARRIVED AND DELIVERED TO RESIDENCE THIS COMPANY WAS ABSOLUTELY BRILLIANT AND WOULD USE AGAIN. Pajero delivered in exactly 14 day and it was picked up from Brisbane 8th December and Delivered 22 December...Peak period....JUST FABULOUS

Approximate cost: $1500

annam44 18 Jan 2016

They were the best "bastards" we have ever used sounds like yr attitude might have to change. Ransport companies do an excellant job they fo their best to accommodate this company gave me dates and came in well before the due date I have no problem recommending them

verified email - 24 Oct 2014

FANTASTIC

Transported six of our muscle cars from Brisbane to Melbourne then were returned after a few weeks (charity event).

Service provided was top notch from the first call to the very last when we called to say a massive thank you for looking after us.

We have told our other business connections to use Trade Car Transport services, so be prepared Trade Car that there will be more work coming your way in transporting all of our muscle cars.

Thanks again

John Richards

Thank you for your generous comments we appreciate them Paul Alexander Director Tradecartransport

verified email - 03 Oct 2014

Hi , these guys moved my oldish car from brisbane to melbourne it arrived ontime (5 days and was unmarked ,depot at Keysborough was fine for me as I live on Mornington Peninsula

Approximate cost: $450

verified email - 13 May 2014

ATTENTION THE MANAGER,
TRADE CAR TRANSPORT. MELBOURNE.

Dear Sir,

Recently I engaged Trade Car Transport to carry a vehicle from Geelong to Bowral. This was a new experience for myself, having never transported a vehicle interstate.
To add to 'new experiences', I was also moving my disabled 90 year old Mother who suffers from a severe stroke and brain tumour to New South Wales, as well as packing up her farm property of 60 years ! It was an emotional time for all. The ageing vehicle you were transporting belonged to my recently deceased Father, and had great sentimental value to our Mum.
I needed the whole process of car transportation to go smoothly.. and it did.

I would like to take the time to compliment you on a most satisfactory service from the minute I requested a quote until the delivery of my vehicle off the transport carrier at Marulan.
I am aware of the bad press some of the transport companies suffer at the hands of the general public and media at times, and of the little acknowledgement recognised for 'a job well done' in the transport industry as one rarely reads of a good professional group that offer exemplary service - but TCT tick all of the right boxes', and more. Whilst moving cars might 'all be in a days work' for your company, clearly your expectations from your staff and the service you offer to your customers are paramount and run to the highest levels.

But, my main compliments go to your driver, Alan.
From the day of loading our vehicle, Alan who by the way initially rang and introduced himself as the driver of the carrier, impressed us as a true professional. He assured us he would keep in contact with us at regular intervals throughout the trip, and he did. I had explained I would have to engage a carer to look after my mother whilst I left the house to collect the car ( a cost of around $130.00 an hour) and that I would have to educate myself and my driver ( also a Victorian !) as to where the heck 'Marulan' was in the dark of night.. but he took our dilemma all in his stride, gave easy directions and assured us that he would do his best to run to time in order to keep our costs down etc. This additional courtesy from Alan may seem a little ho-hum to most but as the collection of the car was going to take around about 3 hours, I had to make sure the carer we engaged understood the time frame we would be away from the house.

All went to plan and our arrival at Marulan saw the vehicle unloaded and ready to go and the carrier getting ready to push on to Brisbane. Additionally, Alan took the time to phone us the following day to check all was well with the vehicle.
As a Director of Nursing for over 30 years, I understand the ethos of business, the value of good professional staff and just how far considerations and courtesy go when doing things for others. I would like to offer my thanks to both yourself and of course Alan in assisting us with our vehicle transfer and in making the transition of what seemed almost insurmountable at one stage (to me) possible with the minimum of fuss. My gratitude to you all, is immense.

I would be extremely delighted to recommend your company and service in any format should you ever require promotional assistance.

Regards,
Jenni Coburn

verified email - 03 Apr 2014

One word for these people "BRILLIANT"
My nannas car travelled from one side of Australia to the other Perth to Sydney undamaged. Amazing.
Thank you to the sales people Robert and Paige for looking after me.
Jordan

Approximate cost: $780

verified email - 03 Jan 2014

Would like to let anyone who sees this, that the whole experience with Trade Car Transport was impeccable from start to finish. Had three cars to transport and they offered my family a discounted rate due to multiple bookings moving interstate. They even assisted us with having our luggage inside the cars that could not fit on the airplane.
Highly recommend anyone that wants to transport a car or cars in Australia to use their service.
Thanks again Trade Car Transport and your team it was an absolute pleasure
Louise Carp

verified email - 18 Nov 2013

To all concerned.

Could I please pay your company a compliment
re the recent transporting of a car from Warana QLD
to Dubbo NSW (Job 41812)

I didn't know such efficient service existed nowadays
in this country.

Your quote was supplied quickly and was very reasonable
- the car was picked up when you said it would be
- the car arrived within days to Dubbo in good condition.

Being able to email [email protected] to check on
progress was very convenient.

Once again - Thank you for excellent service and we will
be certainly passing on our good experience to friends.

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account