I've never written a review in my life but I think it's important people be warned of this company. My vehicle went missing with this company for over 5 weeks! We dropped it off at designated address in edmonton cairns to be transported to melbourne. Nobody was there we rang and were told to leave car on side of road a put keys in letter box! Was told it would take 9 to 14 days to get to melbourne. 2 weeks on and it still hadn't left cairns. Upon ringing was told to contact tracking by email! It finally got into Brisbane where it sat for another couple of weeks. At no stage were they helpful but just kept referring me to email tracking team. 5 weeks later it arrived at their melbourne depot but no one rang or emailed me to let me know. When I emailed tracking team asking where my car was they were like oh yeah it's arrived come and get it. So I enail back that I paid extra money to have it delivered ! So then had to wait extra day for that as well. I was stuck at my parents house for 5 weeks waiting for my car with 4 young children. We missed our ferry to tassie and the kids missed out on their Summer holiday. This company is the worst. They are not a real transport company. They sub contract the job out to other companies and take no responsibility for what happens. They told me I will get no refund as a service was provided . Also the moron who delivered my car left the lights on and flattened my battery. Don't know what happened to my car while Missing In Action but had to get a brand new battery when my other one was only 3 months old. I dropped that vehicle off with full tank and came back empty. What did they do drive it down ? They should be stripped of their ABN and not allowed to operate.