This was my first time purchasing a brand new vehicle and I could not have been happier with the quality of service.
The product knowledge of Stephen was outstanding and his customer service skills were brilliant, from first point of contact when I called the dealership to see if the Polo was available to calling me a few days after the sale just to confirm if I was happy with the vehicle and had any queries about it.
I'd also like to mention that the finance/insurance process of the sale was also extremely smooth and efficient thanks to Troy who was also a pleasure to deal with.
Overall my whole experience with the staff of Nepean Motor Group was fantastic and I will definitely be returning for my next vehicle purchase, as well as recommending all my friends/family to this dealership.

Brittany was the most helpful salesperson I have ever encountered. As this was my first new car buy I felt very unsure and overwhelmed by everything, Brittany was so understanding and helped me through every step. The best thing about her was that we are similar ages, it was great to talk to someone about my car that i could relate to and could translate all the car jargon into plain english. Brittany went above and beyond her normal duties to help me understand everything and to get me the best deal. Corinne from finance was also great in helping me work out everything. I would definitely recommend Brittany to all my family and friends when they are looking to buy a new car. Thanks for everything!

I have just purchased a new Golf from Penrith Volkswagen and the experience was so good I asked for the contact details of Debbie the Dealer Principal so I could advise her that Carlos and his team went above and beyond and made the entire experience very enjoyable.

I have bought four new cars in the past 12 yrs and i have to say that other dealerships could learn a lot from Carlos and his team.

Firstly, John took me for a test drive as all the other sales staff were busy and he was just very laid back and pleasant and wasn't pushy at all which is a nice change. After the test drive I was passed onto Stephen Cappello and he displayed professionalism and was very knowledgeable about the product and has since followed up to ensure all is going well and that I'm happy with the vehicle.

I then returned a week later with the intention to do a deal and this is when I met Carlos and we sat down and went through the numbers and struck up a deal. Carlos is once again very professional but also on top of that he has a very calm and comforting demeanor and is not pushy and to be honest at the end of the day I wanted to give him the deal as he was just simply a nice guy. It's the little things that you remember and the fact that Carlos organised a courtesy car for me for a few days whilst I was waiting delivery of the Golf as I had to start work again was a very nice gesture.

I think the word customer service gets thrown around a lot these days without a true understanding of what it is and what makes a customer want to part with their hard earned money and give there business to a particular organisation.

Carlos and his entire team have the right attitude and the overall feel and setting when you walk into VW Penrith at Nepean Motor Group is right on the mark in my opinion.

The entire team at VW Penrith made the process of purchasing a new car a very enjoyable one and the overall approach to customer service is evident as soon as you walk in the door and should be commended.

I take my car in for the regular services. I find the staff at drop off point very pleasant and helpful. You can even have breakfast whilst waiting for a lift or the courtesy bus. Having a courtesy bus is very good it means you do not have to rely on others for lifts.

What a great place. Lovely friendly staff very helpful and seem to be genuine. The only thing i didnt like was after the paper work was done they brought over a lady who tried to sell us tinting and other things. we said no but she continued to push. this turned me off straightaway! plus we just got the car tinted for more than $100 less than they quoted

Approximate cost: $depends on your budget