I have just purchased a new Golf from Penrith Volkswagen and the experience was so good I asked for the contact details of Debbie the Dealer Principal so I could advise her that Carlos and his team went above and beyond and made the entire experience very enjoyable.

I have bought four new cars in the past 12 yrs and i have to say that other dealerships could learn a lot from Carlos and his team.

Firstly, John took me for a test drive as all the other sales staff were busy and he was just very laid back and pleasant and wasn't pushy at all which is a nice change. After the test drive I was passed onto Stephen Cappello and he displayed professionalism and was very knowledgeable about the product and has since followed up to ensure all is going well and that I'm happy with the vehicle.

I then returned a week later with the intention to do a deal and this is when I met Carlos and we sat down and went through the numbers and struck up a deal. Carlos is once again very professional but also on top of that he has a very calm and comforting demeanor and is not pushy and to be honest at the end of the day I wanted to give him the deal as he was just simply a nice guy. It's the little things that you remember and the fact that Carlos organised a courtesy car for me for a few days whilst I was waiting delivery of the Golf as I had to start work again was a very nice gesture.

I think the word customer service gets thrown around a lot these days without a true understanding of what it is and what makes a customer want to part with their hard earned money and give there business to a particular organisation.

Carlos and his entire team have the right attitude and the overall feel and setting when you walk into VW Penrith at Nepean Motor Group is right on the mark in my opinion.

The entire team at VW Penrith made the process of purchasing a new car a very enjoyable one and the overall approach to customer service is evident as soon as you walk in the door and should be commended.