17 reviews about Phoenix Screens

verified email - 01 Apr 2015

Very unhappy with security screen door. The job was fully paid for and probably for this reason, the owner, who was extremely rude, was not interested in resolving the problems.

aln384 30 Nov 2016

Same story with my experience. Bad mob. Stay away.

verified email - 20 Sep 2014

I had a whole house full of window fly wire screens custom made and fitted. Assessor turned up on time and order was made and fitted efficiently. No problems. Product looks good. I am going back to them for french door and sliding door screens.

Approximate cost: $900

Anonymous
verified email - 23 Sep 2011

We had two shower screens and a security door fitted to our property and found the service and product to be great

simonh12 17 Sep 2012

we paid $700 to have a security door fitted, service was poor, product was of very low standard (6mm opening on each side).
when we complained they said the door wasn't of normal size, hello, we paid for a custom door.
on top of that the owner said we could take him to VCAT but he hasn't lost yet.

aln384 30 Nov 2016

Ditto Simonh12. Same story with my experience. Bad mob. Stay away.

verified email - 02 Sep 2011

We paid the extra for one way mesh, which we did not get,
There is a 6 to 7 mm gap around the whole door and I rattles
Like mad. The owner has been very rude and said to us
That he already has our money and there is nothing that
We can do. I honestly don't know how they stay in business.
We are going to take them to consumer affairs and if that
Doesn't work to V cat.

Approximate cost: $600

aln384 30 Nov 2016

Same story with my experience. Bad mob. Stay away.

verified email - 05 Feb 2010

Security doors, badly fitted and marked, measurements incorrect, forgotten parts on 2 occasions....Took over 2 months for them to install after numerous calls and on the fifth visit another measurement was wrong, the bolt lock was far too short...the installer was out of ideas....so, door has bolt fitted that is too short, so it is not a security door as it is not secure.!!.....Have finally run out of patience!!!! I generally ring a company and thank them for such an excellent Job as i have done in the past......Sorry to say...not this time though....

Approximate cost: $2000.00

aln384 30 Nov 2016

Same story with my experience. Bad mob. Stay away.

verified email - 16 Nov 2009

i had 7 flywire screen suplies a fitted to my windows 20 years ago from phoenix on reordering they replaced them with new ones at a discount very well fitted

Approximate cost: $240

verified email - 06 Jan 2008

I had Phoenix screen come out to measure and quote for a house lot of fly screens, the measurer showed up on time. When it came time for them to fit the screens the fitter realised that we were missing a screen and that it was not included in the quote he was very professional went back to the factory and got them to make one up on the spot... I was able to pick it up the next day, but, when we tried to fit the screen it was the wrong size so I rang the factory and the lady who answered the phone is FANTASTIC she rectified the problem straight away and within 5 mins I had the correct screen.

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