$500 FOR WINDOW SCREENS THAT DONT FIT... DONT RECOMMEND FOR THE SINGLE LADIES, ANOTHER TRADE TO SCREW YOU OVER....! the installer was nice but that's it.

Brilliant service - installed 10 fly screens at my unit. I would thoroughly recommend the Company and the wonderful staff. They quoted and installed my screens in two weeks.
Thank you Phoenix Screens.

Approximatley 6 months ago we had security doors and sliding doors fitted through our home I found all the staff professional and were always eager to help us with advise such nice people Thankyou for your professional service forever grateful

Approximate cost: $1800

Used this company a couple of years ago for a double panther sliding security door and they were great. Due to the quality of this product and service I recently contacted them again to get a quote for a front "enclosure" to be built and was knocked over by the price. Unfortunately service was slow, taking 7 weeks to get product installed BUT I am happy with it so ended up being worth the wait. A big thank you to Tim for all his help and Enrico who did a great job installing the enclosure, he's very polite and professional. Unfortunately the owner Peter could do with some help with customer service as he is extremely rude so I would recommend others if you are going to deal with this company and need any advice/help ask for Tim and avoid Peter at all costs. Panther products they use are high quality and Phoenix can make items to custom fit where other company's say it can't be done.

Approximate cost: $1900

Have delt with so many companies in regards to shower screens and glass balustrading. Phoenix are undeniably the best service, quality and value for money that I have come across. I have suggested and continue to suggest everyone to use Phoenix screens and safety rails.
Jarrod

Just moved into the new home and required a screen door, I could not be happier with the service and quality, dealing with Peter in the office was a breeze and could not have been happier with mark the installer, I would not hesitate to use them again and 100% recommend these guys

Phoenix installed my shower screens approx. 7yrs ago. No issues in this time other than mould that has appeared within the silicone. Being a polished bead, I was unsure if this could be easily replaced with a caulking gun or required professional replacement.
The person who initially took the call was polite but did not think that this type of silicone was still being used. The call was subsequently transferred to the boss.
Immediately defensive, I was informed that this rarely happens. Must be due to a lack of cleaning. The whole structure would need to be brought back to the factory.
As per the previous post, his approach was rude and belittling. I was simply asking for advice.
At least I found out that the beading will need to be replaced. I will , however, find another installer who understands customer service.

DO NOT EVER USE THIS COMPANY!!! Such poor service from [redacted due to personal identifier]. I had to seek advice from Consumer Affairs Victoria due to poorly installed screens that [redacted due to personal identifier] would not rectify. It took him 3 months to replace them and that was after an ongoing battle on the phone with him. He insulted and belittled me almost every time I called. When I told him I would put a negative review online he said, "Go ahead!". So here it is [redacted due to personal identifier]!
Save yourself the stress and use another company.

Approximate cost: $950

Thank you Phoenix - yet again for a great job
Staff were great to deal with - thoroughly recommend.

My husband & I have been using Phoenix for various projects on our home & investment properties over the last 10 years or so. We have found Peter, Murray, Joe, Lyn & the rest of the team to be highly professional & have recommended them to family & friends who have also been extremely happy with both the service & product(s) supplied & fitted. We will continue to support this local business. Loyal & satisfied customers!