Write a review

15 reviews about Pools R Us

verified email - 16 May 2023

If I could give a lower star I would,
These people are terrible,
Soon to be the next lazaway.
Office people are good until they get your money, then they block you once you have a problem with the pool, they don't even pay the subcontractors, they just hire new ones. Honestly Ben you a #@&+ head
If I was to get a pool again I'll go with a smaller company,

Thanks for reading,, we will see you Son

View all 4 comments
bend89 28 May 2023

Answer your phone or open your factory door, I'm happy to talk,
How do you people sleep at night, I'll be there this week :)

tobyt733 29 May 2023

Sorry Ben, I think you misunderstand, I'm not from the company. I am a customer of theirs too. Just looking to get some more information. Sorry for the confusion.

bend89 29 May 2023

Oh sorry about that, well I'm hoping to be back in Melbourne on Thursday, so maybe we can meet up at pools r us factory, have a BBQ and what not,
Hopefully they come out and tell us what's going on, bbq starts at 12

verified email - 22 Feb 2021

Poor service
Poor customer service
Rang a couple months after installing and was told that leaking pipes wasn’t under warranty
NEVER EVER AGAIN

3041627e 04 Mar 2021

hi mark , talk about over the top. unfortunately its this sort of review that makes these sites completely inappropriate.
what actually happened was you called the office on a Thursday afternoon stating you had a leak at your equipment we immediately informed you our service tech would call you and discuss the issues (as we believed it to be a loose barrel union) as it would be easily fixed. You where abusive on the phone to our staff and hung up without us being able to help.

mark-z931 04 Mar 2021

Very hard to believe that a leaking pipe isnt under warranty on a 2 month old pool.

Pools R Us 05 Mar 2021

Absolutely it is , unfortunately you where abusive to staff and then hung up , leaving us no way to help you.

12 Sep 2019

good People, great service, will certainly recommend to others.

Anonymous
27 Mar 2019

Just had a pool installed by Pools R Us. Cant thank them enough for all their hard work. complete professionals

Approximate cost: $55000

19 Jan 2019

would recommend poolsrus , thanks to all the crew we love our pool . Great service and especially love the way when a problem cropped up nothing was to much trouble you just solved it . kids love the pool thanks so much -Brooke and steve

Approximate cost: $45000

verified email - 27 Nov 2018

We have had lots of issues with our pool equipment not coping. After talking to pool shops it sounds like this mob have a reputation in the industry for selling you cheap equipment and not supporting you afterwards. We now need to buy another filter etc costing thousands more! Stay away!

Anonymous
01 Nov 2018

I just had a fibreglass pool completed with Pools R Us.

Thank-you to Ben and the boys on site and of course the girls in the office. Our job ran smoothly until we ended up unexpectedly hitting rock but our supervisor Ben made sure it was all done at cost for us which saved us thousands.
Pools R Us have been nothing short of amazing from signing the contract through until handover. They were extremely professional at all times. The kids cant wait for the warmer weather so they can start enjoying our new pool

Approximate cost: $55000

verified email - 17 Apr 2015

just had our landscaping around pool finished this week - the pool has come up great, thanks to all the guys - ben and his guys you have done a great job under some real tight conditions. also thanks to the girls in the office and Peter in sales. we will send you some pics now its all finished

Approximate cost: $36

Anonymous
27 May 2012

Just had our handover last weekend, Cant tell you have professional Pools R Us have been through out the whole job. From start to finish of the pool the concrete supervisor was fantastic.Thanks to the girls in the office as well. Thanks Pools R Us Jo Sac

Approximate cost: $43,000

Anonymous
verified email - 24 May 2012

I just wanted to say a huge thankyou for all your support during the pool building project. You have been nothing less than fabulous Deb ..Aspendale

Approximate cost: $36,000

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account

Need an expert?

Tell us more about your job and get quotes from local experts.