Red Movers

4.5
based on 35 reviews

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35 reviews about Red Movers

verified email - 10 Aug 2014

I used Red Movers 3rd time...again same Great experince..I moved from melbourne cbd to Mill park...They are the best. Packed very carefully..take care my all antique and Piano...Job took 5 hours ..includes step as vell.....they dis-assemble and re-assemble my beds and Dining table.....
Thanks again

Approximate cost: $99


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verified email - 24 Dec 2013

Used RedMovers again as they were brilliant last time.
Once again a faultless job!
Highly recommended A++++

Approximate cost: $100

verified email - 18 Dec 2013

Very disappointed with the move and non-existent after service customer care this company has given me. I moved Sunday 24th November 2013 from St Kilda East to Bentleigh. The two Indian men arrived in a timely manner just after 8am & were courteous enough to call approximately 15 minutes before their arrival. Unfortunately this is the only positive comment I can make for this company. I was quoted over the phone that I would only need to hire a 4 ton truck to move the entire contents of my 2 bedroom flat. This was definitely an understatement. Fortunately on the previous Friday & Saturday a family member and I had managed to move most of my belongings using our cars leaving only the bigger items for Red Movers. We believed with confidence that the 4 ton truck would have more than enough room to accommodate the following items:

7.5kg Front loader washing machine
Medium size fridge
Medium size wardrobe
Ikea tallboy
Metal 3 draw filing cabinet
46" flat screen tv & ikea tv stand
Bicycle
Small portable Air conditioning unit
2 & 3 seater leather couch
2 x female torso mannequins
Double size mattress & futon frame
Small size book case

This was not the case as it took them two trips and 4 hours @ $89 p/h to get the job done which I thought was pretty expensive & inefficient since I was only moving 7.8km up the road & it was Sunday when there is hardly any traffic on the roads.

They were pretty rough with my items, when starting the job one of them (the driver) started to drag my 30kg ikea tallboy that has metal legs across the polished wooden floor boards. I had to tell him to stop doing it, assessed the damage to the floorboards and saw he had left a 35cm trail of scratch marks. I told him that I wanted to get my bond back from the real estate agency & to please take care my furniture to which he replied "No one gets their bond back when they move out of a rental" which I thought was very unprofessional & untrue.

During the chaos I also noted that they were not padding the furniture properly while loading it onto the truck. I had to tell them to apply more padding such as not bothering to protect my pristine mattress by leaning a dirty bicycle against it. Sharp edges of metal appliances against wood which will obviously scratch if no padding is applied between them.

They managed to load everything except for my two couches. The second trip took them 1 full hour. I am at a loss to why the 2nd trip took them so long. I was not there to witness it.

Drama didn't stop there. The place I have moved into has a staircase with a corner in it. Great care must be taken when moving items up the stairs which I explained to the boys. We all stood back & assessed the undamaged walls before I allowed them to take items upstairs. They still managed to whack the corner of my fridge into the wall leaving a 40cm x 65cm patch of chips & indentations along with deep scratches/indentation marks in the wooden stairs. I wasn't there when this happened but saw it shortly afterwards & pointed it out to one of them & asked him to show his colleague.

It wasn't with much surprise that later when they had finished & I had paid them that the driver was already at the wheel of the truck with the engine on ready to leave. I had to ask him to to turn off the truck to come and inspect the damage to the walls & stairs. Reluctantly he comes & I ask him to take photos with his phone. He stands a good 1.5 meters away from the wall then starts photographing. I have to ask him to stand closer. Scratching his head he seems oblivious that him & his colleague have caused this damage. The only condolence he can offer is for me to contact the office.

The saga continues... It has now been 3 weeks & 3 days since my move. I have called/texted/emailed this company on at least 15 occasions to enquire when they will be arranging for someone to come & assess/fix the damage they have done to the walls & floor. They keep promising to send someone around to fix in one week, then in 2-3 days, latest excuse is "I've been overseas but will get onto it in 2-3 days" that was over a week ago. They are displaying absolutely no interest in resolving this problem so I am left with an expensive repair bill. I absolutely DO NOT recommend that you use Red Movers. Unfortunately I choose them because of the stellar reviews they have received on this website, please don't make the same mistake I did.

Because of this experience and being a new user to womo I will exercise extreme caution when reading reviews members leave for businesses especially if it's a 5 star rating and they have a history of only leaving 1 review for a business. I would recommend you do the same.

verified email - 15 Nov 2013

Engaged Red Movers for our property styling business. Was nervous at first as the mover called on the day of pickup/delivery saying they could not make it in time. Due to the business nature of the move, we weren't flexible in time so we asked them whether if they could make it work. Received a call from CJ 15mins later and he managed to send another truck out to handle our job. Movers arrived on time as per agreed and was great on the job.

Only one concern about using them next time is that we hope they could be more organised when confirming the time of the pick up and delivery as this is very important to our business. Other than that, we have no hesitation in recommending them to others.

Approximate cost: $89

Red Movers 15 Nov 2013

Hi Thanks for the understanding,
Definetly we will.
Regards.

verified email - 14 Nov 2013

Jiv and Buchan did a great job. Took longer than expected but no complaint. That was from 12 noon to 10 pm!

Approximate cost: $99

Red Movers 14 Nov 2013

Thanks for your Bussiness,
Nice to work with you.
Regards.

Anonymous
verified email - 31 Oct 2013

I booked Redmovers 1 month in advance to move my 3 bedroom house. The day before the move they called me to let me know that they won't be able to provide a 6T truck as request but a 4T one. I was a little bit stressed with this last minute change. However that was the end of stress because as soon as they came. I know my stuff are in the good hands. They arrived at 8am and everything was done after 2pm. They didn't charge me for the 2nd travel time. In short they provided a great quality service for a very reasonnable price.

Approximate cost: $95

Red Movers 31 Oct 2013

Hi Thanks for your business.Regards

verified email - 21 Oct 2013

A six tonne truck with two guys helped us with a complicated series of pickups and drop-offs between several houses.

Approximate cost: $100.00

robartaandrew 22 Oct 2013

Thanks Brendan..and have a good wishes for your new beautiful house...With all the world top class Musician..LOL

verified email - 20 Sep 2013

We used Red Movers to move to Glen Iris on 29 August. They were supposed to turn up at between 8am and 8:30am and eventually arrived at 9:25am. However that was the end of the problems. From then on they got stuck into the task; Jim was excellent - a really helpful guy who did more than one could ask. Good price, great service and excellent value. We would use them again with no hesitation. P.S. No-one in this world is perfect, so I haven't given them '5 star' ratings in every category but trust me, they are very good.

Approximate cost: $99

verified email - 05 Aug 2013

THE BEST MOVERS IN MELBOURNE.
Friendly, timely, fast, dedicated, careful and best of all a great price. No hesitation in recommending to anyone. Thank you so much for a hassle free move.

Approximate cost: $99

Red Movers 05 Aug 2013

HI Kathy,
Thanks to support us.
Have a best wishes in your Sweet Home.
Regards

verified email - 10 Jul 2013

Prab and Sandy helped us move house two days ago. They were friendly, professional and efficient. The move took six hours. A couple of small items got dropped with no incident, but Prab and Sandy were strong and capable - no walls or floors got scraped or bumped despite some heavy, awkward furniture and some difficult corners and stairs. Originally we had been thinking of hiring a truck and doing the labour ourselves but we are so relieved that we asked Red Movers because it was a huge job. I have already recommended Red Movers to two other people who will move house soon. Red is an excellent business.

Approximate cost: $89

Red Movers 10 Jul 2013

HI mellisa,
Thanks for your business and to support us, We are very pleased to help you in future also.
Thanks again

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