The girls in the showroom help to design my laundry, and 2 bathrooms, very professional, and happy staff, I then returned for all my kitchen products. Thanks to all in the showroom at Reece Burwood.

Approximate cost: $30000

Reasonable pricing quality products good customer service knows what they are talking about nd have product knowledge

How can a business be the best I've experienced and the worst I've experienced?! This is a bit of a story. We had a problem with a severely leaking pump which was feeding our toilets. We rang the plumber who installed it, oh shock horror, not they're problem!! They did chase up the warranty and call Reece on our behalf. First we never heard from Reece (Ferntree Gully) then once we'd called them well the customer service was excellent! Friendly, helpful, no drama and they called us back after then!! Stage 2, the problem was registered. Well wow! I received a call from the service centre (Burwood) that afternoon. I was impressed! Stage 3, a service person was supposed to call us to organise a time to come out. Never happened. We waited a week, they had the land line and the mobile and all this time we're still bucketing water down the loo and I can tell you it was getting ugly! We called Ferntree Gully again, ahh Tim to the rescue (again). No sooner than I'd hung up the phone then the service centre was calling to organise a service time, but wait, I had options! The long and short of which was that they would send out a replacement pump, free of charge, we just had to collect and install. Sounded good, I just wanted my loos to flush!! The lass I spoke too said that she'd send a pump out to Reece in Seymour and that they'd call when they received it. Well, 5 days later and no call, we had to go to Seymour for other business and decided to take the dodgy pump with us and drop into Reece. We explained our story to a confused looking man when suddenly enlightenment dawned on his face. They'd had a pump (just like ours) sitting there for days and they had no idea what it was for. The lass in the call centre had not put any of our contact details on the package, no name, no phone number, no address. Nothing. I was appalled. So now, maybe you can understand why this is the best and the worst experience we've had?!

We bought a lot of bathroom products from Reece for our recent bathroom renovation. I found the range to be good, the staff were very helpful (both in store and on trade plumbing desk) even when we returned some products for refund or change over to different product.

I am appalled at the service provided by staff at Reece. We recently did a complete bathroom renovation and, even though they're just around the corner from us, we made a vow to NEVER buy anything from the store after our first visit. They were rude and insulting.