I needed nuts and bolts which I had been unable to obtain anywhere else for a DIY kit which had been purchased 'as is' and was missing quite a few items which rendered it useless.Russ-All industrial is an incredible store. There was nothing that they don't carry I'm sure. The salesman was so knowledgeable and nothing was too much trouble. When it came to the end it was "no charge, you have enough to do putting things together". I am in my mid 70's and it is many, many years since I have received that kind of service.
Thank you to Russ-All, and Ray. I will continue to shop and be a 'paying' customer in future.