I was looking for a particular product, it was available on many websites with no price variation. I was enticed to purchase from Ry.com.au because they offered a range of free gifts for purchases over a particular amount.
Anyway it was taking a while for my order to dispatch, I contacted them once & they said the delay was due to them trying to find a courier to deliver - it sounded odd but I accepted it.
A few days later they emailed saying that all the free items were "out of stock." They would only be sending the items I had paid for.
I contacted their live chat & asked why something that they supposedly couldn't send me for free (because it was out of stock), was currently still available for purchase on their website - the response "Our website hasn't been updated."

This is an absolute scam - they entice people to purchase from them by offering free gifts with purchase, then they simple don't send them claiming that the items are out of stock. They are misleading people into purchasing from them & I think the ACCC needs to be made aware of their unethical behaviour.

Approximate cost: $135

Product has never arrived. Terrible customer service

Approximate cost: $38

I was glad to be able to shop from an Australian store and being local my order arrived in 24 hours. I have now bought 3 orders from this company and I dont see any reason to by my skincare anywhere else.

Approximate cost: $100