Samsung Electronics Australia

A bit poor on the service received but the product is still ok

ZERO STARS - arrogant, petty, terrible communication and woeful customer service. These muppets don't care about you, your business or the junk products they sell. They will never admit responsibility nor liability and will ALWAYS attempt to do the MINIMUM under Consumer Law instead of what is right or fair. I'll never buy Samsung anything again!
The SSD failed after just 4 months and Samsung made it harder than getting blood from a stone to get it replaced under warranty. A dead-set utterly useless so called "case manager", no logical process for the return, multiple random contact channels (all starting from point A again), not keeping to the agreement that they pay labour costs in replacing inside an iMac, the list goes on and on. 9 months later and I still haven't been reimbursed and now they're fighting Fair Trading over a couple of hundred bucks.
Hey Samsung - what about the time and money it's cost me having this production machine out of action for the last 9 months ?!?! Professionals BEWARE - you pay a premium for product quality and business support but Samsung CAN'T DELIVER ON EITHER. AVOID!!!

Approximate cost: $490

i love all my samsung products and never ever had a problem with this brand name.i have recently purchased a fridge and i really like it and the staff were friendly and helpful-did not get any discounts though.

I just saw on the news they are doing a voluntary recall of all
Samsung galaxy note 7 from tomorrow you can return it

35 have caught fire or exploded while charging

There was pictures of phones all melted

They said if you have one don't use it

I think they said 51 thousand sold

bought microwave few weeks ago.
after couple of weeks when simply cooking potatoes it overheated so badly that it completely stopped and couldn't even power it on.
took it down straight to store who explained it had to go to Samsung.
Despite 3 emails to Samsung via their website, I have not even had a reply.
Lesson...never buy Samsung...zero service....so much for the 2 year warranty.

Approximate cost: $189

There has been a recall on there top loader washing machine's after about 200 fires

I saw on the news the other night they recon there maybe still like I think they said 70,000 still not returned which is weird normally you get a phone call or email when there is a recall

Product model numbers are that are recalled
SW75V9WIP/XSA
SW65V9WIP/XSA
SW80SPWIP/XSA
WA85GWGIP/XSA
SW7OSPWIP/XSA
WA85GWWIP/XSA

Recently, i purchased Samsung Smart TV from this store, Really amazing performance. I love this smart TV. I always recommend people to buy this smart TV.

I bought a Samsung washing machine in 2010. The model is WF880ZRPF. The warranty just ran out and bam, the machine is broken. The technician comes and tells me it's broken
Within 1 second of being here and charges $65 dollars for his visit. So no machine, slightly expired warranty and out of pocket $785 dollars. If a car died just like this, you would want your money back!

great company to deal..far superior to the competition...we have tried other electronic devices and nothing really compares to samsung

Approximate cost: $20

I brought a samsung 40 inch(101cm) 100mhz lcd tv there. They provided good service. They were patient to setup the lcd tv at my home. And they teach us how to use the function of the new tv.

Approximate cost: $1

i had my dvd/vcr combo repaired. i took my combo in to be repaired. it was 1 week out of warranty but they repaired it for free for me as a goodwill gesture and i was very pleased. parking is great, there are plenty of spaces. service is quick and friendly and the business is easy to find