We booked in to stay over the June long weekend. On arrival the valet took our car and the bags were delivered to the room. The staff at check-in were very friendly and helpful. Our room was upgraded which was quite exciting as we ended up with a view over Sydney Harbour.

There was complimentary Sparkling Wine on arrival in our room as well as chocolates.

We ordered room service for breakfast and were advised that this would be up to us within 20 minutes. We were still waiting for this 40 minutes later. A little upset by this but when the food did get to us it was worth the wait.

The hotel is in a great location. Very close to the Harbour and great restaurants and also tourist attractions.

I will be staying at the Shangri-La Sydney again.

I recently attended a function at this business and could not have been more disappointed.
first impressions were great, friendly reception staff, down to the ballroom where 500 consultants cram into a foyer clearly not big enough for this amount of people whilst waiting patiently for the doors to open to our meeting.
All runs smooth heating is perfect seating a bit squishy considering the ammoutnof room to use, volume of mic & music excrutiatingly loud.(left with a headache) not enjoyable at all.
Come lunchtime half were sent to the next level up half stayed downstairs to be served. Food was great howver very slow to move through line up leaving many further down line to cheat and come up through elevator system in turn getting served first pushing those patiently waiting back.
A wine glass with juice a ceramic plate laden with divine looking foods and cutlery with a cloth serviette........... where are the guests of this function to eat ages ranging 18 - 60+...... ON THE FLOOR near elevators, up ramps, anywhere we could find a spot, extremely degrading and a shock for any poor person who was a customer at this hotel to try and plough their way through if they made the mistake of getting off at this floor.
Very uncomfortable , due to this poor experience I would never even bother to look into staying here for a night nor would I recommend any companies booking functions for large crowds that may need to eat.

Love this hotel the rooms are fantastic and so well priced , Altitude is a must to dine at . Staff will go above and beyond my fav hotel in sydney

The views from this place was amazing! We decided to get a room for our anniversary and it was really high quality. We ordered room service and the staff were very friendly and wanted to make our night enjoyable! The room was slightly expensive BUT that's what you expect for Sydney and being right at the heart of it all.

We had booked a table for afternoon tea and stayed all day for drinks and supper. The first waiter was very accommodating and couldn't do enough for us, but the standard deteriorated into the evening and we had NO service from the 2 girls in the bar area. When we arrived, the lobby area was dirty (crumbs and food on the carpet, table and chairs and there was a huge cockroach (highly visible) in the reception area. We brought this to the attention of a couple of waiters, but nothing was done right up until the time we left. This was Saturday! I wouldn't go back - it was expensive and not up to the standard you'd expect.

Approximate cost: $400 +

lovely hotel with a lovely bar upstairs overlooking the city. rooms are clean and spacious, staff are helpful and courteous. all round a lovely place to stay!

Absolutely fantastic. Our room was on the 32nd floor. Magnificent views. The bar and restaurant is on the 36th floor and was unreal. The bathroom was bigger than my house lol. It was spacious and comfortable. Totally the best place vie ever stayed at. And close to the quay.

Approximate cost: $240/night

Went there for a function and stayed the night afterwards. Very pleasant experience; staff was responsive and caring; good location (views of Harbour Bridge) but pretty expensive.

This hotel is exceptional! I doubt i will ever have a more memorable stay anywhere else.Staff go above and beyond to assist you and the views from the high floors of the Harbour Bridge and Opera House are incredible.There is no need to even leave the room!

Approximate cost: $3500

This Hotel was amazing, from when you first arrive the valet parking, then the service at the front desk. They also had someone in the lift to take you to your floor. The view of the Opera house and Harbor bridge was fantastic.