Sparkling Star Mobile Car Detailing Brisbane

4.9
based on 258 reviews

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258 reviews about Sparkling Star Mobile Car Detailing Brisbane

16 Oct 2016

Sparkling star detailing did an excellent job on my black RAV4 in which the paint started to look dull and the headlights where yellow.. after the complete package my car is shiny like never before and my head lights are crystal clear!

14 Oct 2016

Anyone who needs their car to be detailed whether it be headlight or engine bay ect Sparkling Star Mobile Car Detaling is who you should call excellent service and quality very friendly so happy with the work done on my car

verified email - 30 Sep 2016

Prompt, punctual, professional and easy to book. A great value for money, i cannot believe how nice the leather interior looks. AWESOME JOB!

verified email - 30 Sep 2016

Service is great and car is in great shape after choosing the Complete Package from Sparkling Star Detailing. Much recommended!

verified email - 30 Sep 2016

Very satisfied with all aspects of the service, Sam's attention to detail was exceptional, and finished look is immaculate. Sam is clearly a meticulous detailer. We will be using Sparkling Star Detailing for our other family cars.

verified email - 01 Dec 2015

Sparking Star detailed my newly purchased Triton. The detailer was meant to arrive at 2pm however turned up after 3pm after a couple of phone calls. By the time the job was finished it was dark and the car was in my garage.

Upon inspection the next day the job was terrible – wheels were still dirty, windows not clean, under and behind seats not vacuumed, air vents had grime on them, bugs still splatted all over the front bar just to name a few.

When I called the detailer to come back he gave me a time of 11am. Called him at 11.45 and was told that I needed to understand that he had customers (not sure what I was?) 11 am was a time given to me, not the other way around! I had taken a day to work from home so that the issue could be fixed.

When he finally arrived at 4.30pm there was lots of excuses and even though I showed him clearly what I was not happy with, most were not fixed even after the second pass. The final straw was when he was done and I showed him the back window was still filthy. “Mate, what is this a show car?” was the response, followed by “that’s as good as it gets”. Clearly hewas not interested in fixing anything and when he left I got out my own window cleaner and within one pass had the paper towel loaded with dirt!

I went down to the auto store, spent $100 on products and then started the job again. Worst $250 I’ve ever spent!

P.S. There are lots of things not included in the complete package such as cleaning the ute tray, rego sticker residue.

Approximate cost: $250

Dear Rob,
I am sorry you cannot be satisfied with our service; it would have been nice of you to mention the included FREE service for the Chassis Black Spray $50 value I did for you just to satisfy you initially.

Considering your Mitsubishi Triton was NOT purchased brand new, and the condition it was in; and also my promise to keep our customers happy, I the owner, returned the second time, and I must say it was hard to satisfy you as there was no appreciation from the beginning!

I worked very hard on your Mitsubishi Triton, 4hrs plus, and genuinely believe the services you paid for where all executed professionally!

The time I spent on your vehicle was more than necessary and I am not sure why you had to spend $100 at the auto store and start the job again?

In going over EVERYTHING the second time I came around FREE of charge, the results were very apparent! Especially after the Machine Cut & Polish service where I removed the fine scratches caused by the scrub/bush you had on the whole drivers side doors you initially inquired to me about!

Again Rob, I like to show all my customers exactly what they are paying for; that is why you can find the Complete Package which also shows the 28 services included on our website at www.SparklingStarDetailing.com; as I mentioned to you already.

At Sparkling Star Mobile Car Detailing we do our best to keep customer satisfaction. However, we simply cannot be doing extra services such as polishing the bolts underneath your driver seat or removing stickers/glue FREE of charge for you; and later charge everyone else for the time and size of the job.

I hate to think that it was unfortunately a mistake to give you the $50 Chassis Black Spray free of charge, however I take pride in my effort and thrive to keep my customers happy, and that is why I am still here today! It is those who appreciate our hard work that deserve the rewards and bonuses we offer!
We will always look at ways in improving our service, we believe in what is fair and right!

In saying that! I will be more than happy to refund you the $100 you say you had to spend at the auto store, provided you supply me with the Tax Invoice.

These are my details:
Ph: 0412 569 268
Email: [email protected]

Thank you for your feedback!
Sparkling Star Detailing

verified email - 17 Jan 2015

Quick response and left alone to complete a thorough job! I am satisfied with the engine bay, interior and exterior. Will call you again! - Highly recommended

17 Jan 2015

The car has come up looking better than when we first got it. Great job on both the inside and outside! Thanks guys!

13 Jan 2015

I am very satisfied with the detailing done to my 2013 Toyota Hilux, these guys took time and care which proved to be an overall quality service for such good value. I had water come inside the car from a small flood and the shampoo vacuum performed by sparkling star detailing removed all the stains leaving it smelling like a new car again!

verified email - 12 Jan 2015

Good service and excellent value for money. I am very happy with the Complete Package done by Sparkling Star Detailing. Highly recommended!

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