Having never had glasses, I was a little anxious at first. Both the receptionist and the guy who made the pre-exam were very nice and reassuring. The lady who made my eye exam was very patient with me, and after the test she explained the different options to me. After the test, a young man showed me different frames, and the various prices for the different types of multifocals. There was no pressure to make an immediate choice (and purchase). He reassured me that my prescription was on file, and I could come back at any time to make my decision and purchase.
Overall, I was pleasantly surprised, and amazed with all the equipment and facilities they have there (considering the test was bulk billed).

I've never gone wrong with these guys. Until today. UPDATE 2/5/12

Now I've always had pleasant experiences with these guys. Both in NSW and VIC. Russ, the manager at the Chatswood store has been most professional and friendly, beyond helpful.

I have in the past referred family and friend members, but as of today I'm going to stop that, and do the opposite.

Andrew who is the 'almighty optemitrist' was unfriendly. He gave me the impression that he couldn't be bothered with me. I went into pick up my warranty glasses today, he was smiling and serving another lady, then came me. He did not smile once, and when I asked him to look at my glasses, he refused several times and said 'just try it on'. I explained about my astigmatism, which requires precise focus of the glasses.

He then decided to be little me by saying 'I'm the optemitrist here' and said in an annoyed manner 'just try them on' and proceeded to walk off.

He did not even have his name tag on. I had to call up the store to grab his name. What an utterly rude behaviour. I've never had such a horrible service anywhere let alone specsavers.

it is easier to make a bad impression (andrew) than a good impression (Russ).

They still offer value and quality but Andrew ruined it for me. I think Specsavers in general lack the quality control and perhaps its best to be avoided.

Approximate cost: $500