In the one order I bought 2 dresses from stfrock. I ordered both the same size and style but just a different print on the material. I received my order on time and both dresses fit fine. HOWEVER one dress is great quality, the fabric feels good and i believe it to be 100% cotton as it is stated to be in the description. The second dress was also described as 100% cotton but has poor quality material that is clearly not cotton and poor quality print.

Approximate cost: $60

Horrible horrible quality clothing and they won't refund me. I received a dress with holes in it! Disgusting! This is after I'd already returned a dress. The quality of the garments resembles NOTHING in their online pics! Don't buy from them. They only give store credit for their [redacted offensive language] dresses. The customer service was just plain rude. [redacted generalisations] I'm now $80 out of pocket.

Approximate cost: $80

Horrible customer service & quality.
The dress I received was poorly made, stitching was uneven & very visible, material was bad quality.
I went to returned my order to find out I had to pay for the return AND that they don't even offer a refund ONLY a store credit.
No sympathy was given when I expressed my disappointment with the garment & St Frocks policies.
Now I'm stuck with a store credit I don't want to use.
Steer clear of this site ladies.

Approximate cost: $60

Ordered my first dress and it arrived quickly and fits really well. The quality is really good and I'm so looking forward to making another order, I just hope all there products are of such high quality. Thank you.

Hi there, I just wanted to say a BIG thank you and let you know that I am so happy with your customer service! I returned a dress and stupidly did not have it tracked. After a few emails back and forth I am not really sure that you guys actually found it BUT you so very kindly gave me a store credit just this week. I have already ordered and received my order just 2 days later. This only makes me want to shop with you guys more and recommend you to my friends.
Thank you so much Sarah and your team! I will be shopping here again :-)
Andrea

I bought one lovely dress from st frock, and was ready to rave about them.
But then, I bought two other items, which were both terrible quality.
Unfortunately, because of St Frock's prohibitive returns policies, I was expected to return these items at my own cost for store credit.
However, Australian consumer laws dictate that in the event of unacceptable quality, a customer chooses whether they get credit or a refund. In the circumstances, this seemed fair, as few would believe the quality of these items as acceptable!

I did contact the google trusted stores program and explained that in these circumstances, I preferred a refund. This helped me to get that refund.

I don't think I would shop at St Frock again.

Behavioural economists suggest that the best way to grow a business is to provide incentives for customers to buy your product. I can't think of any WORSE incentive to shopping at a store than making a customer send, at their own cost, bad quality items back at their own cost, and providing only store credit.