Great service from the these guys. Quick quote and installation, Matt who did the installation was sensational in answering all questions, leaving the place clean and most importantly getting the job done.
Andrew from Strong Ox installed the door today and did a fantastic job, his comms and workmanship was excellent and we are so glad we chose your door it looks fantastic. Thanks to Lila, Mary and the team!
Approximate cost: $780
Fantastic customer service from the team at Strong Ox, every step of the way. We had new security doors fitted to our office and they look amazing. I would more than happily recommend Strong Ox and would deal with them again in a heartbeat. Thanks guys.
Approximate cost: $1600
We engaged Strong Ox to supply a security door for our home. From the very start they were prompt, communicated well and gave great service. I was also impressed by the way they came out a couple of times to check the measurements to make sure everything fitted perfectly.
What really impressed me was the extra service they gave. The night before we were leaving for overseas our old door lock broke, leaving an elderly parent in an unsecured house. I sent them an urgent plea for help and they organised a Locksmith to come out the next day to fit a new lock and make sure everything was safe. This was beyond the contract we had signed. It was just fantastic extra service.
Subsequently the new security door was installed. It is stylish and fits in really well.
I would certainly recommend Strong Ox.
Approximate cost: $1250
Happy to refer Strong OX as their experience and professionalism was second to none. Our privacy screens were manufactured and installed to perfection and with out fuss. Thanks Guys
James
Approximate cost: $7000
Thanks heaps James :-) it was a pleasure working with you!!
Kind Regards,
Taylor
Awful customer service. After questioning a continually extended time frame was told that 'its is what it is' and how the customer isn't always right and are quite difficult to deal with. We paid on time, had no communication for 10 weeks and when we contacted them, they said we should've contacted them sooner. Sorry, we didn't realise we had to chase you to complete the paid job. Would never recommend.
Approximate cost: $4500
Dear Anonymous,
I would like to thank you for taking the time to advise us of your recent experience with Strong Ox.
It is only through feedback such as this that we are able to maintain, and in this case, take the opportunity to better ourselves to continually improve upon the service we provide to our valued customers.
I have been very dissapointed to read of your experience with Strong Ox. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.
I can certainly understand and empathise your points regarding extended time frames and a lack of communication, especially since this is not an acceptable level of service from any of our staff and it will be addressed with the concerned party/ies immediately.
In light of the above mentions, I am pleased to announce that we have already made embarked upon making drastic changes to our operations and customer service department including; a bigger & better premises for our fabrication team and new and improved procedures both in the field and in the office to help us improve our customer's experience with Strong Ox.
We would love it if you could please contact us so we might be able to discuss this further with you on (03) 9012 3552.
Again, please accept my sincerest apology, and hopefully we hear from you soon.
Kind Regards,
Taylor
Great customer service. Always happy to answer questions & assist. Professional & friendly staff from administrative/sales to tradesmen!
The Team at Strong Ox are amazing and we cannot speak highly enough of them. After an attempted 'kick-in' at our property, it was time to install a security door and this was the team to do it! The level of customer service and dedication to install the door as soon as possible was comforting to our family. Sincere thanks to everyone we dealt with.
I would like to thank the team at Strong Ox for their professional help and advise in choosing our security doors. I have never experienced such great customer service, after shopping around for what we were after, i was so glad we decided to go with Strong Ox, all the staff made us feel very welcome and had plenty of time for us considering how busy they were with the recent events of Melbourne's crime wave, which we were concerned about, after talking to Taylor, Lila and Mary about the crime wave, expressing my concerns they had their great products to show us. From choosing our doors to being installed, we were wrapped, i highly recommend Strong Ox services to anyone. I would especially like to thank Geoff for his proffesional work when installing our doors, not only was he making sure eveything was fitted correctly, Geoff vacuumed the floor after his work was completed using his portable vacuum, i thought that was fantastic, thanks Geoff, to all the staff keep up the great work.
Exceptional workmanship and excellent follow up service on installation of security doors for my elderly parents. So pleased with the outcome that I am now arranging doors for myself and have had no hesitation in recommending Strong Ox to a number of friends and relatives who are also interested in security products.
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