Strong Ox Australia

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Reviews (28)

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20 Sep 2017

I am very much happy with our new sliding doors. The staff did an amazing job. Even recommended them to my friends.

13 Sep 2017

I just got my 5 security doors (Amplimesh Supascreen) installed yesterday and I couldn't be any more happier. From the quote to installation, everything was managed really well. The team was very responsive and I was sent regular updates. I was initially told that the doors would take 4-5 weeks to be ready but to my surprise there were ready in just 2 weeks. The team exceeded all my expectations and Andrew did a great job with the installation. I will definitely be recommending them to friends and family.

Approximate cost: $4600

verified email - 06 Sep 2017

Strong Ox was friendly, professional, provides excellent services and provided me with exactly what I need. I had the Egress security mesh screen installed throughout my house windows. I feel very safe, satisfied, secure and happy with their work. I love the new stylish look. There is also a bonus 16 years warranty to reassure me I am always protected. I highly recommend every Australian home should have one of these installed and keep them feeling safe.

verified email - 31 Aug 2017

Strong Ox Australia were pleasant, efficient, punctual and the product excellent. I would be very happy to use them again.

18 Aug 2017

The workmanship was excellent on our balustrade and pool fence. service was prompt and we were informed when the tradesmen would come to do the job and they did turn up when expected, which is very important.
We are very happy with the result.

Approximate cost: $9500

14 Aug 2017

True professionals who know what customer service is all about. I replaced an existing non-secure screen door with a SupaScreen security door and couldn't be happier with the result.

Approximate cost: $850

22 Jun 2017

I called up Strong Ox and the order got moving straight away. Within 4 weeks my door way installed and I had no issues.
From quoting to installation it was a really smooth process.

15 Jun 2017

The Team at Strong Ox were amazing and we cannot speak highly enough of them. We had two security doors installed with excellent workmanship and the friendliest of tradesmen ( thanks Geoff). Initial contact was with Lila who was a pleasure to communicate with. Kept us informed with progress up to time of installation. Many thanks to everyone. Would not hesitate to recommend.

15 May 2017

We recently got a security door installed. We are very happy with it. All communication with the Team from Strong Ox was friendly and helpful. We got the color and type of door we wanted. The only hitch was when an installer had made a time to come, then nothing happened. When contacting the Team, I discovered he had been injured and unable to keep working. It would have been good to be notified, rather than chasing it up myself, but the two guys who came did a great job and were also friendly.

Approximate cost: $1300

verified email - 28 Apr 2017

We had two security doors made and installed on our house. The team were amazing. Really interested in ensuring we got what we were after. Delighted with the result. Great quality product and very professionally installed. Having had many trades people through our house, these guys are the friendliest and most professional. Would not hesitate to recommend to others and use again.

28 Apr 2017

Great service from the these guys. Quick quote and installation, Matt who did the installation was sensational in answering all questions, leaving the place clean and most importantly getting the job done.

verified email - 13 Apr 2017

Andrew from Strong Ox installed the door today and did a fantastic job, his comms and workmanship was excellent and we are so glad we chose your door it looks fantastic. Thanks to Lila, Mary and the team!

Approximate cost: $780

10 Apr 2017

Fantastic customer service from the team at Strong Ox, every step of the way. We had new security doors fitted to our office and they look amazing. I would more than happily recommend Strong Ox and would deal with them again in a heartbeat. Thanks guys.

Approximate cost: $1600

verified email - 03 Apr 2017

We engaged Strong Ox to supply a security door for our home. From the very start they were prompt, communicated well and gave great service. I was also impressed by the way they came out a couple of times to check the measurements to make sure everything fitted perfectly.
What really impressed me was the extra service they gave. The night before we were leaving for overseas our old door lock broke, leaving an elderly parent in an unsecured house. I sent them an urgent plea for help and they organised a Locksmith to come out the next day to fit a new lock and make sure everything was safe. This was beyond the contract we had signed. It was just fantastic extra service.
Subsequently the new security door was installed. It is stylish and fits in really well.
I would certainly recommend Strong Ox.

Approximate cost: $1250

verified email - 02 Apr 2017

Happy to refer Strong OX as their experience and professionalism was second to none. Our privacy screens were manufactured and installed to perfection and with out fuss. Thanks Guys

James

Approximate cost: $7000

Thanks heaps James :-) it was a pleasure working with you!!

Kind Regards,
Taylor

verified email - 29 Mar 2017

Awful customer service. After questioning a continually extended time frame was told that 'its is what it is' and how the customer isn't always right and are quite difficult to deal with. We paid on time, had no communication for 10 weeks and when we contacted them, they said we should've contacted them sooner. Sorry, we didn't realise we had to chase you to complete the paid job. Would never recommend.

Approximate cost: $4500

Dear Anonymous,

I would like to thank you for taking the time to advise us of your recent experience with Strong Ox.
It is only through feedback such as this that we are able to maintain, and in this case, take the opportunity to better ourselves to continually improve upon the service we provide to our valued customers.

I have been very dissapointed to read of your experience with Strong Ox. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.

I can certainly understand and empathise your points regarding extended time frames and a lack of communication, especially since this is not an acceptable level of service from any of our staff and it will be addressed with the concerned party/ies immediately.

In light of the above mentions, I am pleased to announce that we have already made embarked upon making drastic changes to our operations and customer service department including; a bigger & better premises for our fabrication team and new and improved procedures both in the field and in the office to help us improve our customer's experience with Strong Ox.

We would love it if you could please contact us so we might be able to discuss this further with you on (03) 9012 3552.

Again, please accept my sincerest apology, and hopefully we hear from you soon.

Kind Regards,

Taylor

05 Dec 2016

Great customer service. Always happy to answer questions & assist. Professional & friendly staff from administrative/sales to tradesmen!

02 Dec 2016

The Team at Strong Ox are amazing and we cannot speak highly enough of them. After an attempted 'kick-in' at our property, it was time to install a security door and this was the team to do it! The level of customer service and dedication to install the door as soon as possible was comforting to our family. Sincere thanks to everyone we dealt with.

verified email - 22 Nov 2016

I would like to thank the team at Strong Ox for their professional help and advise in choosing our security doors. I have never experienced such great customer service, after shopping around for what we were after, i was so glad we decided to go with Strong Ox, all the staff made us feel very welcome and had plenty of time for us considering how busy they were with the recent events of Melbourne's crime wave, which we were concerned about, after talking to Taylor, Lila and Mary about the crime wave, expressing my concerns they had their great products to show us. From choosing our doors to being installed, we were wrapped, i highly recommend Strong Ox services to anyone. I would especially like to thank Geoff for his proffesional work when installing our doors, not only was he making sure eveything was fitted correctly, Geoff vacuumed the floor after his work was completed using his portable vacuum, i thought that was fantastic, thanks Geoff, to all the staff keep up the great work.

21 Oct 2016

Exceptional workmanship and excellent follow up service on installation of security doors for my elderly parents. So pleased with the outcome that I am now arranging doors for myself and have had no hesitation in recommending Strong Ox to a number of friends and relatives who are also interested in security products.

28 Jul 2016

The professionalism and exceptional attention to detail demonstrated by Grant and Bernie were evident throughout the entire construction of our balustrading. It was clear, from the start, that fine craftsmanship and quality of outcome were of fundamental importance to both. Their courtesy and friendliness were appreciated and it was a pleasure to observe the commitment they gave to our job, and the pride they seemed to gain from their excellent endeavours and workmanship. Thank you so much Strong Ox .. we're very glad we engaged you for this project!

22 Jul 2016

We would like to thank StrongOX for their Prompt and Polite attention to detail.
It was really lovely working with all their friendly staff and they way they conduct business. Nothing was a problem.
I would without a doubt recommend them to anyone who is looking for a great product that looks excellent.
Thank you all again it was a pleasant experience.
Kathy

01 Jul 2016

Very professional/excellent service. Detailed work beyond expectations. Well done Strong Ox!

verified email - 19 May 2016

Great company to deal with and the installation work completed by Grant on installing balustrades and solving issues was excellent - my guard dog also gave Grant his seal of approval.

Dean

verified email - 29 Sep 2015

Fantastic finish on three security doors, we're very happy. Geoff went the extra mile fiddling to make sure a fixed panel and two sliding panels on alfresco doors worked smoothly and were properly finished off. The reception staff kept us updated on a regular basis and we've already had compliments on the quality of the finish and how good the wood look finish on the aluminium is.

verified email - 24 Sep 2015

Great quality security sliding doors, we are very happy with them. Our installer 'Jeff' went above and beyond to make sure I was happy with the product and he even had a look and repaired an old door that had been playing up! Highly recommended!

verified email - 03 Jun 2015

After researching screen doors for quite sometime I came across Strong Ox, the quote was one of the more expensive ones but you certainly get value for money with their product and service! They were out to measure up within a day and cut my wait time in half to have it made as I was due to have another baby any minute! Install was painless, fast and they key return exactly when they said. After my eldest son managed to jam the door backwards, I called to see if it could be fixed. They then continued to follow me up as I was so busy I never got back to them! Unheard of! After I finally called them back about my own query, they were out to fix it the very next day! At all times the guys also put up with my kids asking them 400 questions about what they were doing! Can't recommend them highly enough. Most importantly door is tough and looks sleek and blends fantastically on our little weatherboard house.

verified email - 12 Nov 2014

I had a quote completed and from there, the staff were quick to follow up. The man who helped me measure was wonderful and helpful. The service was really friendly. My installation was fast and painless, and I was listened to the whole way. The price may be more expensive than your average brand, but it was worth it. Looks good and is really sturdy! Very impressed!