The store is always incredibly busy and its nearly impossible to find someone to help you. Even if you do manage to find someone, they attempt to pass you on to someone else. I had a tech problem; I waited in line for over half an hour and there was another two hours while they were dealing with the problem. I was unimpressed by the service as the staff member was trying to deal with too many customers at once, he seemed rushed and I feel he was not paying enough attention to any of us. I left the store with the issue unresolved.