Melanie has tried to engage our services without paying for them.
She changed her mind on an agreed quote a number of times and then expected us to pay for them. The work was on her investment Airbnb property in Southport, Tasmania and as such 2 hours drive from Hobart. We had to organise accomodation in Southport to do the work. She still owes us $4103.12 and anyone who want the details and paperwork substantiating our claim is more than welcome to assess themselves. We operate a transparent and honest business and we dont let scammers such as Melanie get away with trying to get reputable accredited work done for nothing. This is no doubt why she is upset.
If u wish to enquire Im happy to chat.
Paul Harley K
Tassie trade services
M: 0447310044

Paul why dont you tell the truth.
Bad comments posted by customers other than myself clearly support unethical and mismanagement issues with your business.

Melanie has joined the 0.33% of customers or on average 1 per year that has been an issue and unable to resolve as much as we tried. Statistically up to 3% of customers are never satisfied so we strive to produce great results for all customers but there is a percentage that it seems is not possible to do so. There are no lies and as offered in response above more that happy to show the paperwork and messages that resulted in Melanie cancelling the engaged scope of works. Simply put she added additional works including installation of a wood heater and changes to a flue for the heater that she then claimed was included in the original quote. In other words we went out of our way to facilitate and expedite the job for her then she refused to pay for it. She then changed her mind on the colour of guttering and custom made roofing goods even though it was clearly stated in the quote and informed us when we were there to complete works. 2 hours from Hobart! This meant we had to reorder the goods and return at a later date to complete works. She again refused to pay for changing her mind.
She claims we are lying and I invite anyone to view our quotes and the messages sent by Melanie as part of our transparency regarding this matter.
She is trying to slander us and seek out other dissatisfied customers ( I know of 7 in the last 9 years) to support her claims.
We tried to reach an agreement with Melanie even to the extent of offering to not charge additionally for travel or the change of rainwater goods but when she refused to pay for the installation of the wood heater it was a step too far.
We take a materials and booking fee as part of our process because the materials are often custom made and when they are taken to the customers site they technically belong to the customer. Also custom made items are non refundable. Its to avoid being out of pocket as we clearly would have been in the case of Melanie had we not taken an initial payment.
We then dont expect any further payment until the scope of works quoted on is complete.
We believe its a way of meeting our customers halfway. And this is perfectly fine for more than 99% of our customers who are satisfied.
Its unfortunate Melanie is dissatisfied but as stated above some customers are never satisfied.

I need other customers that dealt with Tassie Trade Services to support me.
The more dissatisfied customers the stronger my case to put a stop to his business especially as a master plumber. Please me via [email protected]

Looks like a comment written by the owner Paul Harley K.
Questionable authenticity of a customer!

This customer could not be pleased. They were endeavouring to do their own building works while also flying in and out of the state for work weeks at a time it was very difficult to coordinate to try and do work there. The accustation of materials stolen in untrue as they were materials that had been returned that were not needed. The customer had works completed that hasn't to date been paid for and we are still out of pocket. The scope of works the customer had asked for and were quoted on were entirely different from the works that had been approved by council and we were endeavouring to reach compliance with Australian and local government standards at our own expense due to the colustomers misleading information. In 30 years of supplying trade services we have always endeavoured to keep our customers satisfied and produce quality work to standard and with good relations with local government authorities. Sometimes fortunately not often there is Occassionaly a customer that will never be pleased and will fabricate information to serve their own interest. This is one customer I would advise to be wary of as they have been misleading and then falsely accusing with no opportunity given to us to complete works we had started in good faith and earnestly.

Turning up when you said you say you will would have helped, there was not one thing you said that was true. As for the plans, I showed you the plans right from the start and you said "she'll be right, we will sort that later", even if I didn't what sort of idiot goes into a job without plans. I have the email where you offered $800 for the return of the pit you stole and then did a runner, how can you say your out of pocket when you barely turned up in the 10 months you were on the job. It was even more ironic as I returned your battery charger and battery which you left at my place in good faith because unlike you I am an honest person. The guy I got in was fantastic and finished the job within a short time frame including the drawings and plans being approved. Are you going to tell lies and deny you used a stillsons or some sort of wrench to ruin my brand new tap. I have photo's of that too.

I need other customers who dealt with Tassie Trade Services to support me.
The more dissatisfied customers the stronger my case to have this business legally investigated as being a member of the Master Plumber Association.
Contact [email protected]