The Detail Store

check icon 4.5 (23)

Service awards

Reviews for The Detail Store (23)

Write a review
4.5
23 reviews
5 star icon
19
4 star icon
1
3 star icon
0
2 star icon
1
1 star icon
2
Service Rating
4.7
Quality Rating
4.7
Value Rating
4.7
Scott B.
1 review · 500 points
verified email - 02 Jan 2024
Service Rating
2.0
Quality Rating
2.0
Value Rating
2.0
Quality and poor return policy

I purchased Apex Customs MOFO Drying Towel and from it's very first use it was terrible catching on badges and other trims thus pulling the loops of the towel. I certainly didn't expect this to happen so easily and would no doubt not last for long as a result. When I mentioned it to the Detail Store I was told that they have a 30 day policy and that's it. Order was placed on the 15th November and as there isn't any email tracking details I have to guess that I received around 22nd of November or of that week. I tried one of the towels late December and then my complaint to them on the 30th December. I received a reply on the 2nd Jan. dismissing my complaint and the desire to return the two not used. Really, its only a week after the 30 day policy and no flexibility at all.
I have to rethink buying from them again as not everyone will use the products straight away. They need to have a realistic return policy. I will look for other sellers which there are plenty. Not impressed

renatoh
1 review · 500 points
verified email - 14 Apr 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Untrust store. They put products on sale with no item in stock. Instead supply you with another similar product they simply cancel your order. They don't really care about customer fidelity, just profit.

The Detail Store 14 Apr 2022

Hi Renato, we're sorry to hear of your experience but sometimes there are glitches in systems and this has transcended to an inventory error for an item that is no longer available that you actually purchased. Due to this, we regret that we cannot honour your order and our staff has sent an apologetic email to provide you with an option as well. In return, she received a profanity laden email from you and that certainly does not help the situation. If not for that, we would have been glad to see what else could be done to help you instead if you asked nicely. I hope you can understand that what transpired is not our intention and is not an experience we condone with.

georgias345
1 review · 300 points
04 Jan 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Always fantastic customer service, fast shipping out items, great range of products to choose from!

scotth700
1 review · 300 points
23 Dec 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

excellent customer service as always. Amazing range of detailing products that all seem to be top shelf. at great prices, The website is well laid out easy to navigate.

eli-s
1 review · 300 points
21 Dec 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fast shipping and a great range of products

wai-davidl
1 review · 500 points
verified email - 19 Dec 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great product and the sales very helpful.

cameronw539
1 review · 300 points
13 Dec 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great product range and awesome website to navigate! Will definitely use again

1201ede2
1 review · 300 points
18 Nov 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great company, stocks all my favourite products.

jarrodl967
1 review · 300 points
03 Nov 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great shipping and large range of products

tariks649
1 review · 300 points
03 Nov 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I discovered DetailStore a year ago where I was about to start my detailing business. I am located in Gold Coast, QLD and there is not much detailing shops to walk in and get products from. So we have left with online shopping. Every time I go to detail store.com, I feel like I am walking in the store to pick what I need. I would rate the website 20 out of 10 as its very easy to find what you need and place your order. Payments methods are really helpful as they accept zip/afterpay. I haven't had any issue with DetailStore and I dont think I will ever have. I highly recommend DetailStore to anyone who is looking for high quality products on the market. Thank you very much to detailstore for being there!!

jamesm697
1 review · 300 points
26 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great team, great service! Have recently discovered these guys and they now have a loyal customer for life! Their friendly expert advice is superb and their click and collect service is super fast!

grega48
1 review · 300 points
22 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Five star service, large range of specialist detailing products and tools plus super-easy click-and-collect during lockdown. A+

stepheng958
1 review · 500 points
verified email - 22 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great service and very helpful staff. Best products on the market. Always well informed about receiving orders and what I purchased and always delivered on time and not damaged because very careful packing

verified email - 27 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent range of high end detailing products. Will definitely use again.

ethanf767
1 review · 300 points
27 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great products, service and fast delivery

fredm449
1 review · 300 points
21 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Simple and easy to order. Great range of products. Will definitely order more. Actually I just did

ryanc58
1 review · 300 points
07 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Product selection is amazing, also have everything shipped out ASAP and never had any troubles. 10/10 would reccomend

Approximate cost: $30

joshuap699
1 review · 300 points
02 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Highly recommend The Detail Store always willing to help you out!

rudigerf
1 review · 300 points
02 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great range of products and good advice. Fast and free shipping is a bonus!

Approximate cost: $264

27 Aug 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Absolutely amazing prices! I’m starting my new business in the coming months and The Detail Store have amazing products with good detail descriptions on what each product does to enhance your knowledge.
I have already made a number of purchases, and the delivery is extremely quick!
Thank you to everyone at The Detail Store.
I look forward to my next purchase.
Cheers

alexw248
1 review · 300 points
27 Aug 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would reccommend, professional range and quality of product and retail price with some good sales on sometimes. Great service and they send out ASAP. Will shop with these guys again.

larrym496
1 review · 300 points
11 Aug 2021
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

All my favourite products in the one place, great service and prompt delivery.

leithr191
1 review · 300 points
10 Aug 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What can I say, the detail shop is a one stop shop for the serious amateur or detailing professional. Great job guys.