Tried to phone The iPhone Guy to organise a time to get my iPhone and iPad batteries replaced. I was advised that no one was available to take my call and if I left my name and phone number, someone would get back to me ASAP. That was over a week ago. Woeful service.

Very happy with the service and pricing , had the screen replaced and back glass replaced on my iPhone X in less than 4 hours at a very reasonable price

Fabulous service.The guy took the time to do an in-depth diagnostic of my iPad which unfortunately couldn’t be fixed without spending more than it was worth. Knowledgeable, professional and courteous, out to help you not to rip you off...And didn’t charge me because he didn’t repair it, also gave great advice...Will definitely return if need to, and definitely recommend.

Just one example of their exceptional customer service:

Took my iPad in for a glass replacement. The following day received a call that damage had occurred to the LCD (picture part) during repair and that there were no replacement LCD's available for 2-days (this was going to be ready a day later than expected which really didn't suit me - but it is what it is and I appreciated them contacting me as I've heard other repairer's just don't!).

As a result, the team of course replaced my LCD at no cost, they also installed a courtesy Tempered Glass screen protector and one of the lovely staff members even personally dropped the iPad to me as I was unable to collect that particular day. They went above and beyond their duties as a repairer.

Honest, polite, professional. As a Geelong business woman, am so proud of this young team and the work they've done for myself and my company over the years.

Kudos!

Approximate cost: $119

Over and over again I walk in their door for advice that Apple should offer me for free but charge me, over and over I walk out with my support issue resolved at NO COST! It blows my mind each time. They are always busy yet have time for every customer. My family and I have found them to be extremely honest during repair when more than once we've collected something paying LESS than originally quoted. I genuinely can't speak more highly of this lot. Quality repairs, friendly service, lovely staff.

Approximate cost: $100

I brought my Ipad Mini to the iphone guy for a home button repair.

Informed screen would need to be replaced to repair home button. It was approx $150 repair

1st Issue:

Device was returned with cracked antenna cover on top of ipad.

On initial inquiry I was informed that any prior damage would have been documented by technicians when the device arrived and we would be able to establish if it had occurred when device was in their care. If it wasn't documented they would be able to fix it no problems. I walked out of the store pretty happy.

I was notified by text message that the device was ready to be collected- they state this damage was common and not a feasible repair. Further stating that it is not a requirement of technicians to check this on intake: the checks consist of overall rear casing condition and functionality only. I wasn't too happy with this news and also the delivery by text message not a phone call.

I was not happy with this response and very disappointed that there is a complete breakdown in the process for care and recording condition of device.

I do not think the onus should be on the customer to prove the condition of their device form hand over to when it is collected.

When collecting the device in store I was informed that the antenna cover is not replaceable, and if it were they would just fix it. Once again leaving me with a bad taste that it was a financial decision not to repair the damage that they had not recorded on intake of the device.

There was a process break down and as a customer- I felt like I was told "we didn't check the device first- so it is your problem not ours". I walked out of the store with the impression re-skining the device would be very expensive so all liability was denied.

I understand that I cannot prove the device was damaged in their care- but nor should I have too, If their process doesn't protect them from accidental damage in their care, why should the customer have to prove damage was caused.

I was offered a free $50 screen cover to smooth the issue over, I did not accept this as I was not fishing for a hand out. I just want my device returned in the condition I dropped it off.

I handed my device over in good faith that skillful work and due care would be taken with my device. I think that this is reasonable for any customer.

2nd issue:

When using the device weeks after repair (i use the device for mapping software in remote areas) the device began to play up with issue with the new screen that was fitted. It became unusable several hours from reception- Not ideal. I was pretty frustrated.

I returned the device under warranty but was not given any guarantees until the device was opened to see what was occurring, I was verbally informed I would know by the end of the week.

Two weeks later I was yet to hear anything. I emailed and received a response that my phone number had been listed incorrectly and they had been trying to contact me the device was ready to be collected.

My phone number had been used with the prior correspondence with no issue so it was disappointing that I was waiting around for no reason.

Overall not stoked with the experience.

Damage to cover- superficial but frustrating

Faulty screen replacement- frustrating that this occurred but was resolved. 1 star.

Logging incorrect contact details for warranty repair- very Frustrating - all my correct details had been available prior.

I wont be returning any time soon. I had heard great things but my experience was a nightmare. 1 star,

Total 2 stars.

Approximate cost: $150

Courteous, quick, and personal service. Could not be happier with them. Had an iPad problem that required iTunes, but don't have a computer. They fixed it without a fuss.

Fantastic service and they even gave me a free quote wheras others would charge $30. Highly recommended and affordable prices.

had my ipod screen replaced by these guys. was very shocked at how well priced it was. they were also quite quick too so i didnt have to go long without my music! havent had a problem at all since it was fixed. only problem i have is that they are hard to reach via phone. was alot easier contacting them via facebook

I wasn't sure if I really wanted to trust getting my iphone fixed by someone other then Apple, but so glad I did, much friendlier, and less of the head case, good quality parts, reasonably priced, and very honest and reliable, highly recommend,