I brought my Ipad Mini to the iphone guy for a home button repair.

Informed screen would need to be replaced to repair home button. It was approx $150 repair

1st Issue:

Device was returned with cracked antenna cover on top of ipad.

On initial inquiry I was informed that any prior damage would have been documented by technicians when the device arrived and we would be able to establish if it had occurred when device was in their care. If it wasn't documented they would be able to fix it no problems. I walked out of the store pretty happy.

I was notified by text message that the device was ready to be collected- they state this damage was common and not a feasible repair. Further stating that it is not a requirement of technicians to check this on intake: the checks consist of overall rear casing condition and functionality only. I wasn't too happy with this news and also the delivery by text message not a phone call.

I was not happy with this response and very disappointed that there is a complete breakdown in the process for care and recording condition of device.

I do not think the onus should be on the customer to prove the condition of their device form hand over to when it is collected.

When collecting the device in store I was informed that the antenna cover is not replaceable, and if it were they would just fix it. Once again leaving me with a bad taste that it was a financial decision not to repair the damage that they had not recorded on intake of the device.

There was a process break down and as a customer- I felt like I was told "we didn't check the device first- so it is your problem not ours". I walked out of the store with the impression re-skining the device would be very expensive so all liability was denied.

I understand that I cannot prove the device was damaged in their care- but nor should I have too, If their process doesn't protect them from accidental damage in their care, why should the customer have to prove damage was caused.

I was offered a free $50 screen cover to smooth the issue over, I did not accept this as I was not fishing for a hand out. I just want my device returned in the condition I dropped it off.

I handed my device over in good faith that skillful work and due care would be taken with my device. I think that this is reasonable for any customer.

2nd issue:

When using the device weeks after repair (i use the device for mapping software in remote areas) the device began to play up with issue with the new screen that was fitted. It became unusable several hours from reception- Not ideal. I was pretty frustrated.

I returned the device under warranty but was not given any guarantees until the device was opened to see what was occurring, I was verbally informed I would know by the end of the week.

Two weeks later I was yet to hear anything. I emailed and received a response that my phone number had been listed incorrectly and they had been trying to contact me the device was ready to be collected.

My phone number had been used with the prior correspondence with no issue so it was disappointing that I was waiting around for no reason.

Overall not stoked with the experience.

Damage to cover- superficial but frustrating

Faulty screen replacement- frustrating that this occurred but was resolved. 1 star.

Logging incorrect contact details for warranty repair- very Frustrating - all my correct details had been available prior.

I wont be returning any time soon. I had heard great things but my experience was a nightmare. 1 star,

Total 2 stars.

Approximate cost: $150