Reviews by Deragoth
I had a problem with my speaker and cooling fan on my laptop which they promptly repaired but problem recurred in 4 month when laptop under heavy load. When I brought it back in they said they couldn’t find the problem. Now that it problematic at low load, another repair shop confirms speakers are damaged again. I did speak with the helpline but they do not wish to take responsibility since they said it’s past 1 year. If they found the problem in that 1st 4 months i wouldn’t need to be paying for the same problem twice over
One of my favorite restaurant and I always come here to eat first if I have been interstate or abroad for some time. Recommend the spicy chicken ribs and pad kee mao
Excellent service. We moved from an apartment block with no lift halfway across town and it was stress free and efficient. I have no issue with recommending them.
Good afternoon Deragoth,
Thank you for sharing your perspective of your interaction with our service team. We are obviously very disappointed to read your comments, as we pride ourselves on our customer interactions and transparency.
Our team takes all feedback very seriously and as a result of your comments we will review our processes internally to see what we can do to eliminate any possibility of similar misunderstandings in the future.
Should you wish to discuss this further please feel free to contact me on 1300723628.
Yours sincerely
John Pititto, Managing Director The Original PC Doctor.
After one year I get a reply. Honestly this has just brought up bad memories. They had my laptop for a week (ie 5 business days) and when I called it sounded as if they haven't even had a look at it. After a few hours they diagnosed it as perfectly fine and told me I could collect it. A week spent with no computer access and ongoing issues. I am not sure how we can resolve any misunderstanding at this stage.