The Rapid Wrench Melbourne

5.0
based on 527 reviews

Customer Approved
“We make customer
service a priority”

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527 reviews about The Rapid Wrench Melbourne

verified email - 28 Jan 2015

I got an annual service of my road bike and a once over of my kid's bike too. Its really easy to arrange a service by email. Much more convenient than dropping it off to a shop and then rushing around to pick it up.

Mike turned up on time and did great work at a very reasonable price. Follow up afterwards was great and he was happy and friendly with me and my young family. I can't recommend him highly enough. This is how small business should be done.

Hi Jeremy,
I'd like to thank you heaps for leaving this great review. It makes a big difference to my business! Looking forward to working with you again.
Cheers,
Michael

verified email - 21 Jan 2015

Mike was fantastic. Super professional and did a great job on all our bikes. He kept us informed on all the work he was doing and issues he'd found. We've been looking for a good mechanic for a ages and we've found one. Will definitely be calling him back!

Hi Leigh,
I'm really glad you liked my service. Thanks so much for your review! It means a lot to me. Looking forward to wrenching for you again soon.
Mike

21 Jan 2015

Sent an email to book in and was called to arrange a booking time within half an hour. Great service, reliable and friendly.

Approximate cost: $200

Hi Kate,
Thanks heaps for the review you left. I appreciate it! I hope the commuting is going well and that tire is nice and quick!
Michael

21 Jan 2015

Mike was terrific. Did a great job. Nice to deal with. Fair on rates too. Checked things out and tightened everything to make sure all was safe - a once over. Good man.

Hi Rick,
Nice meeting you today and thanks for leaving a review! I'm glad you liked my service!
Cheers,
Mike

verified email - 20 Jan 2015

Michael arrived on time which was a great start! He was friendly, provided helpful advice and proved to be skilful. He serviced and repaired two of our bikes. Michael explained in advance what he was going to do and stayed to complete the lengthy job (2 1/2 hrs). He even provided some advice to my son. The charges were very reasonable. I would recommend 'The Rapid Wrench'.

Hi Carrie.
Thanks so much for the review here. It means a lot to my. It was a pleasure working on your bikes. See you next week to fit the shifter.
Cheers,
Michael

verified email - 17 Jan 2015

Mike is a highly skilled mechanic. He took care of two high-end road bikes working with Di2 and carbon wheelsets. I am very happy with his workmanship and importantly his ethic and passion to do a great job you can't beat.

Mike also helped me sell a road bike by taking high quality photos and prepping the bike for sale and providing online resources where the bike could be sold.

Hi Paul,
I'd just like to thank you again for working with me on this one. Your patience helped a lot given the task and conditions we faced over Christmas/New Year. Thanks for providing your feedback!

Happy riding,
Michael

16 Jan 2015

Fantastic! Built my new bike out of the box. Was great at not only building the bike but providing advice on bike upgrades and locations to ride. To have an unbiased professional bike mechanic who can come to you... Awesome. Will definitely be using services again.

Hello Daniel,

Thanks again for your review. It was certainly a fun bike to build, and always a pleasure showing a newer rider the ropes on bicycle setup.

I hope you can take it all on board.
Cheers,
Michael

16 Jan 2015

Fantastig guy. Very polite and accomodating. Took several hours to service my two bikes. Went through them in minute detail (which I loved). I hate it when service providers rip through the task and then charge an arm and a leg. This was the opposite. The rates were very reasonable and he took so much time and care it was awesome. I have been a long time user of a traditional bike workshop but getting the bike to and from is time consuming and I thought I would give this a try. He came to my house at a time that worked for me (early in the morning so I could run through ti all with him before I went to work). He called a couple of times to advise what he thought should be done/replaced. I was concerned the quality might not be as good as a specialist bike shop but it was all that and more.

Hi Nick,

What a fantastic review! This means a lot to me mate, and I'm sure its what my customers like to see as well. I'm looking forward to working on your bikes again soon.

Cheers,
Michael

verified email - 14 Jan 2015

Mike was a complete pleasure to deal with, hes honest, reliable, and did a great job servicing my 3 bikes at an affordable price, cheaper than the bike stores!! I will be coming back again, thanks!

Approximate cost: $237

Hi Matt,
It was a pleasure. Thanks for the kinds words.
Cheers,
Michael

verified email - 13 Jan 2015

Was late to appointment but made up for it. He installed a new spacer in my fox shock and set the sag and rebound for me. Also while adjusting rear derailleurs found my hangers were bent and fixed them up. Happy with work done and will be calling him for any future work as well.

Approximate cost: $350

Hi Terrance,
Thanks so much for leaving this valuable feedback. As you can see by some of my other reviews, I'm on time more often than not.
I hope the mountainbike is going well with the new air chamber size and settings.
Regards,
Michael

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