Fantastig guy. Very polite and accomodating. Took several hours to service my two bikes. Went through them in minute detail (which I loved). I hate it when service providers rip through the task and then charge an arm and a leg. This was the opposite. The rates were very reasonable and he took so much time and care it was awesome. I have been a long time user of a traditional bike workshop but getting the bike to and from is time consuming and I thought I would give this a try. He came to my house at a time that worked for me (early in the morning so I could run through ti all with him before I went to work). He called a couple of times to advise what he thought should be done/replaced. I was concerned the quality might not be as good as a specialist bike shop but it was all that and more.