TPG Internet

Have been with TPG for approximately 5 years now and have nothing but good service with them. Our internet has gone down again due to NBN networking in our area and TPG was able to organise for someone to come out the next day and fix the issue with our line. Problem was solved in less then 24 hours and we had the best technician on the phone. He was able to support us and provided us with the best customer service experience we have had

Been with TPG (mobile and internet) for years now. In general, I am happy with their service and you can't really beat their deals. Their bundle offer is great! Have to admit that mobile coverage might not be the best in certain areas, but usually good enough for metropolitan areas.

I have been with TPG for many years for my mobile service and more recently for home phone and Mobile. I have been extremely happy. Recently, I added my wife's mobile to the account as she was out of contract elsewhere I (I thought) it was great value. After paying all the required fees and getting her set up, I decided to enable International roaming as she is planning an NZ trip in July. TPG immediately deducted well over $400 from my credit card immediately as a deposit. I have had a faultless credit record with this company over 10 years and find this very offensive. All i can say is "buyer beware"!!!!

We have been for TPG for a couple of years. The have one of the best internet packages on the market. The biggest problem we had was when we signed up to them.

We were told we needed to be home for the connection to occur, and it will happen in the afternoon. My husband took the afternoon off work and went home to wait for the serviceman to come. When it was 5pm, he called TPG and was told the serviceman had come in the morning! He was quite disappointed as he took the afternoon off without pay and noone from the company had called him to tell him that they had already connected the service. We were told that it was out of their hands because the servicemen were Telstra contractors.

When we asked for compensation for our time, we were offerred 2 months free. I wasn't happy with this and the salesman spoke to his supervisor and came back with 2 weeks off! He said the first offer had already expired.

We were so upset at being put on hold constantly and after over 3 phonecalls and several hours of complaints, we gave up dealing with them, as we knew that they only cared about our business and not about keeping the customer happy.

Approximate cost: $60

There are so many amazing deals on tpg and best of all there are no contracts! I think if they looked into selling phones as well a lot more people would be interested. I haven't had too many network issues, however there was one time when tpg all of a sudden blocked all outgoing calls because I hadn't paid my bill yet. They could've informed me first... Other than that, the staff is quite efficient. I would recommend this to anyone looking for a cheap mobile plan. However there is no 4g just yet.

I have the $69.95 monthly plan and have no problems at all.

My internet speeds are pretty good.
The quality of local, long distance and international calls is good.

The price of everything in the one bundle is just great. Though I bet prices will only come down. Happy with no problems at all

Approximate cost: $70

Joined 5 months ago and they okay I've had a few speed/dropout issues withe modem but the calls have been answered promptly and the problems resolved quickly. I've got inter net, home phoneand mobile with them and all up it costs me $87 per month incl 100 minutes of internatioal, all local and national calls. Very happy

IN a day when telecommunications companies get bagged then I want to put a flag out for this mob. I have been a customer for about 3 yrs. I am on limited income so get great benefit out of their pre paid mobile plan for $17.95 a month for $550 credit. I have rung them 3 times in these years and yes I get off shore reception but always pleasant to deal with. I have no hesitation in recommending this telco for this service. I do not have their internet service but would like to give them ago for the cost is far better than others. Only thing is the set up costs that deter and even they are good when you have the extra cash.

Approximate cost: $17.95 pm

Great value, I have been with them for a number of years and have had no problems. No account overpayments or underpayments. Would recommend them.

just signed up for 2 mobile phone sims - what a great deal - less than $10 and I get $250 worth of calls and sms - and free voice mail. Telstra couldn't even get close to that. And no contract - I'm thrilled!

we are so glad we switched to TPG for internet and mobile. they have the best and fairest deals on the market. there is no lock in contract, the bills are all online and easy to read plus you get notified by email or sms when you are reaching capacity. i have looked at other deals and there is always a catch. not so with TPG. No frills but no overheads to add to your bill.

TPG has been a great service. They have provided me with Internet and mobile phone coverage for over a year and they have been fantastic, not to mention the price and there is no lock in contract. The connection is very fast and there is always service. Customer service is very friendly and there is never a long wait on ther phone to speak to an operator. Great job

We've had TPG at two different rentals and both times it's been disappointing. The first time was miserable. Despite having a large plan, our ADSL2 connection kept slowing down to a dialup crawl. This wasn't due to using up our quota though - at those speeds we couldn't use half of it if we tried. (It's not like we were living out in the barely-connected boondocks either, this was in Annerley) Whenever we called tech support, they'd get it running fast for about 15 minutes, but then it would slow right back down again.

When we moved, we tried our best to talk our new housemates out of going with TPG, but the low prices seduced them. This time it's at least much faster than our last place, but the speed is still low for what we'd expect from ADSL2. Amusingly, this month we finally came close to using up the monthly quota by downloading lots of big stuff in the last couple days. TPG emailed us a throttle warning to tell us we only had so much left to use up until the renewal on the 11th... except the email was dated the 16th! Um, wow, thanks for that reminder TPG. They can't even handle a calendar properly!

We needed to find an internet connection which was reliable, fast and cost effective. We did a lot of research with a lot of different companies. We were looking for a connection which did not require a phone line as we did not want to connect a home phone. We decided to Connected Naked ADSL with TPG.