Tree Guys

check icon 2.6 (22)

Reviews for Tree Guys (22)

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2.6
22 reviews
5 star icon
5
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5
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0
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1
1 star icon
11
Service Rating
2.6
Quality Rating
2.7
Value Rating
2.8
verified email - 02 Oct 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

If you get quotes from the Tree Guys to cut your trees back do not use them. They will offer cheap pricing but anything they damage they will do a runner and you will never get hold of them. Neighbours used them, they dropped a branch over my side, smashed my table and left. Unable to get hold of them.

janp841
1 review · 600 points
verified email - 16 Jul 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I am horrified that these people can come and cut out a tree at my neighbours house and wreck my fence extension and say nothing, just disappear. Neighbours knew nothing about this. Neighbours were notified immediately when I came home and made an honest attempt to contact them but they never got back to them. I tried to contact them and was told via text what to do. I have a brochure from them stating that they are fully insured but I don't believe that they do. They are disgusting and should be reported to Worksafe. No permit was done for this tree and council wanted to come down but the neighbours would have to wear it. Please done use this company. One day someone is going to get killed with their unsafe work practices. I cannot understand how someone can be so dishonest. Australian Taxation Office might be interested in this matter.

john-m986
1 review · 600 points
verified email - 28 Jun 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Don't use these guys - invoices and quotes have no business address and
use a paging service. When I queried why invoice was higher than quote I
was told because I didn't pay cash. Was then verbally threatened and that
speaks for itself.

verified email - 23 Feb 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

"I gave specific instructions on the phone and then to the team when they arrived to completely remove a small section of bamboo from a garden bed. After paying them $250 I realized they had just cut it off at ground level and sprayed it.
DO NOT HIRE THEM!!"

susans671
1 review · 600 points
verified email - 09 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shaun's Team Excellent job so very high over touch on my roof at back & front Many thanks Susan

Approximate cost: $768

verified email - 03 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

New Tree guys Under new management , Had the tree guys trim back my neighbours over hanging branches and remove one tree over my house, great cleanup good all round job, well done guys very happy with service and price, will call back again for more work, thanks guys Kelly and Matts residence.

Approximate cost: $700

jacoba516
1 review · 400 points
03 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Cut very large tree for me today excellent job thank you very much tree guys
I would recommend you to my friends who need work done

Approximate cost: $1500

mark-a962
1 review · 600 points
verified email - 02 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would just like to say thank you for a fantastic job you guys did on time and no mess was left behind i would recommend you to all friends

verified email - 25 Jan 2016
Service Rating
1.0
Quality Rating
3.0
Value Rating
3.0

I was quoted on the removal of a large oak tree, and some smaller trees. The price seemed okay, so I also got them to quote on some trimming and hedging. Everything was done, but I had to keep reminding them on what we had agreed to and make sure it was done. I paid for the work as agreed, and was told that the logs from the oak tree would be collected in a few days. That was silly of me, as the logs are still sitting where they were left, most of them are that large that I am struggling to move them. It's coming up on two weeks and I can't get hold of the tree guys to remove the logs as per our agreement. They got paid, but they did not complete the job. They also took my broom, which I had to replace and now I have to go buy a chainsaw to cut up the wood so I can move the remainder of the oak tree. I would not use them again.

markp493
1 review · 400 points
07 Jan 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Tree guys came to my house on time and with a positive great attitude, All the work they did exceeded my expectations. Very professional, I will ask them back next year, well done tree guys.

Approximate cost: $1800

doug403
1 review · 600 points
verified email - 05 Jan 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

We used these guys to trim our hedge, tidy up a couple of big potostrums and a small tree. We agreed on the quote of $700, which I thought was a bit over the top, as I just wanted the job done. Probably a bit impatient, as the mess they left behind was atrocious, and they jumped the fence to next door without even getting permission.
It was agreed that they would trim the hedge to a level which would be manageable by myself, when they finally left with my cheque, I was absolutely disgusted with the mess they left behind, and how savagely they had trimmed the hedge.
Ripped off is a word that I would use. The only reason that I called someone is because I work nights and just don't have the time.
I would not recommend these peanuts to anyone I regarded as a friend.

sandid437
1 review · 600 points
verified email - 30 Dec 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Don't know about all the negative reviews but I got a great quote, quick & friendly service and best of all guys who were on time. I had an over grown tree in my front yard & was very happy with the job they did and would use them again in the future.

joelm444
1 review · 600 points
verified email - 19 Nov 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

My neighbour used the Tree Guys and they cut off many overhanging large branches and dropped them into our yard without warning. They fell onto and damaged our plants and child's play equipment. When I found out and went around there they said that they would clean up the branches, but ended up just packing up and leaving without doing so.

My neighbour took no responsibility so I was left to call and try to get the Tree Guys to come back and clean it up. After many messages that same day they returned my call to say they would come sometime that week, when it was convenient for them.

They never came. After leaving more messages for over two weeks I gave up and got rid of their mess myself.

The phone number they give is for a messaging service company who has no real connection to the Tree Guys. There is no way to contact them directly, and from our experiences and other reviews I can see why.

peters815
1 review · 600 points
verified email - 26 Aug 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

This business came out to quote on mulching a tree we had removed. They quoted $650, which we thought was over the top. They lowered it to $500, and we accepted. They did the mulching but after they'd left we found the fence had been broken. We called them back and the guy was OK about coming back to repair the 2-3 palings.... it would only cost them a few dollars. No-one arrived to do the job. This is now 10 days ago.
We cannot contact them direct and they do not reply to messages. . Do not do business with them.

Approximate cost: $500

mlyin 27 Aug 2015

Did they give you a receipt?

jason-l172
1 review · 600 points
verified email - 25 Aug 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

These guys turned up when they were supposed to and did a great job for a great price. No complaints.

Approximate cost: $1000

rodr967
1 review · 400 points
14 Aug 2015
Service Rating
4.0
Quality Rating
3.0
Value Rating
5.0

I might be the lucky one but I have no complains about this guys. I gave them the job the day before and I only got to see the bad reports late at night when I thought it would be too late and unfair to send them back in the morning when they had already committed their staff and equipment.
We clearly agreed on the scope of work and the price before they started so there would be no room for misunderstanding,
It was a big job which involved all trees and shrubs on both sides and back of my quarter of acre block.
They turned up to be very well mannered and polite and they tried their hardest to please us working very hard on a cold and showery day. They perfectly cleaned up my garden and my neighbour's since it was unavoidable that some branches would fall outside my property.
My advise: like with any other tradesmen, be clear about what you expect and how much it will cost and you should have no problems.

claudiak795
1 review · 400 points
07 Aug 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

They removed a tree from my neighbors house today there was no damage to my property, the job was done and they were very polite

verified email - 02 Aug 2015
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

The tree guys were on time and we were happy with there price, they removed a big gum tree and left our property clean and tidy, and it was a difficult job with the tree going over our property with absolute no damage, well done tree guys we are happy and will get you back again soon for our other property that needs work done, thanks.

harryj43
1 review · 600 points
verified email - 09 Jun 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I wish I had read these reviews. They were given a job by my neighbours to remove the trees and grind them to ground level. One of the guy cut the trees and asked my neighbour to pay half as there will be some other guy to complete the job tomorrow. She paid them the half of total 500. When she phoned them in the evening they never picked up the phone. She left voice mail. Later guy responded to the call and said. It cost me 2.50 for each message you receive. you are harassing my by calling again and again. Now if you pay me for the voice messages I will then come to complete the job. Long story short. ....

When I came to home and checked the worked in the morning I found out damage to my property. Due to their incompetency they drop some branch of tree on my wall adjacent to neighbours ended up making whole in the cement sheet wall and damaging the corners. Poor service. Beaware of these guys. I am going somewhere else now to see what happens. I have made the video and taken the photos too.

verified email - 15 May 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Reading these reviews I'm now relieved they did a runner on me after I'd given them the go-ahead..literally: they got in their truck and drove off (I assume they changed their minds, who knows!). Phew!

kw
1 review · 600 points
verified email - 07 Apr 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

i used them, they didn't finish the job, wouldn't come back, ignored my calls.... i went to VCAT, they didn't respond, the case was awarded in my favour, their response when i called them was too bad, and i'm now out of pocket.
i would never, never, recommend them

rossm12
#11 in Blackburn VIC
1 review · 600 points
verified email - 08 Dec 2014
Service Rating
1.0
Quality Rating
1.0
Value Rating
2.0

My neighbour got these idiots to remove a dead tree which overhung our property. They dropped a large limb into our property which destroyed a section of our wire tennis court fence after being warned that they should be lowering such limbs. These guys are rude and incompetent. They have not been back to repair the damage they caused through their incompetence. Nor have they returned to remove the wood from my neighbour's property. DO NOT HIRE THEM TO DO ANYTHING!