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Hello Joe,
I hope this message finds you well. I wanted to address the issue you raised regarding the incident involving our service and your property. I understand that you believe there was damage to your house, but based on our assessment and discussion, it appears that the situation resulted in minimal impact, with the eave getting wet being the primary issue.
Our team takes great pride in our work and strives to provide the best service possible. Ben, who was responsible for the incident, sincerely apologized for any inconvenience caused and offered to address any concerns you may have had. However, it seems that you declined these offers, indicating that there was no significant damage.
It's important for us to clarify that we take all customer concerns seriously and aim to resolve them promptly and fairly. Since the incident occurred outside the household, we understand that the impact was limited to the eave getting wet.
If there are any additional issues or concerns you'd like us to address, please let us know, and we'll do our best to find a suitable solution.
Thank you for your understanding and cooperation.
Best regards,
Serge,
UltraVac Gutter Cleaning.